High school diploma or equivalent required., Previous experience in customer service preferred., Strong communication and problem-solving skills are essential., Proficiency in using computers and customer service software is necessary..
Key responsabilities:
Handle customer inquiries and provide accurate information.
Resolve customer complaints and issues in a timely manner.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to improve service delivery.
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The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing (BPO) and information and communications technology (ICT) firm located in Nova Scotia, Canada.