IT Support

Our client is seeking a highly motivated Application Support / IT Service Desk Engineer with strong expertise in Microsoft Azure, Atlassian tools (Jira, Confluence), and PC hardware/software. The ideal candidate will have a proven track record of providing technical support to geographically distributed users, managing IT infrastructures, and supporting enterprise-level applications. This role involves administering various systems, troubleshooting technical issues, and ensuring seamless IT operations.

This role will be on a shift-bases, Monday to Sunday including night shifts were necessary on a roster basis.

Key Responsibilities:

• Provide technical support to users across multiple locations, troubleshooting and resolving issues related to Microsoft, Atlassian, and other enterprise applications.
• Administer and support Microsoft Azure AD, Google Workspace, and related cloud infrastructure (Intune) to ensure system availability and performance.
• Support and maintain the Atlassian suite (Jira, Confluence), configuring environments and assisting users.
• Monitor, prioritize, and resolve Service Desk tickets efficiently, ensuring high levels of user satisfaction.
• Develop and maintain automation scripts (PowerShell, Bash) to streamline IT operations and improve efficiency.
• Diagnose and resolve network-related issues, including Active Directory management, Exchange, DNS, and Group Policy (GPO).
• Provide hardware and software support for PCs, workstations, and mobile devices (Windows, macOS, iOS).
• Collaborate with external vendors to ensure the smooth operation of IT systems and services.
• Create and maintain technical documentation, user guides, and training materials for internal teams and end users.

Key Qualifications:

• 3+ years of experience in IT support roles, specifically in Application Support or IT Service Desk environments.
• Proficiency in Microsoft Azure AD and Google Workspace.
• Experience in supporting or administering Atlassian tools (Jira, Confluence).
• Strong PC hardware and software troubleshooting skills across multiple operating systems (Windows, macOS).
• Scripting experience with PowerShell and Bash for automation and system optimization.
• Excellent communication skills for collaborating with team members, external vendors, and end users.

Desirable Certifications:

• ITIL 4.0 Foundation
• Relevant Azure certifications

Personal Qualities:

• Strong problem-solving and analytical abilities with a solution-oriented mindset.
• Ability to multitask and prioritize in a fast-paced environment.
• Highly responsible, organized, and detail-oriented, with the ability to work under pressure.
• Effective communication skills, both written and verbal, with a focus on providing exceptional user support.