Offer summary

Qualifications:

At least 1 year of experience in customer service or related sectors., Very good written and spoken Dutch language skills., Excellent communication skills with a customer-oriented and friendly approach., Bachelor’s Degree is a plus, along with an interest in the automotive sector..

Key responsabilities:

Handle a mix of inbound and outbound calls for appointment coordination.

Prepare customers for their appointments at one of the branches.

Identify customer needs and provide effective solutions to enhance satisfaction.

Engage proactively with customers, ensuring a positive experience even when addressing complaints.

Job description

Company Description

Choose challenge. Choose pace. Choose growth.

Our customer service is not only the first point of contact for our customers but also the flagship of our company. By providing superior and unique services, we ensure that our customer's expectations are consistently exceeded and customer satisfaction is always outstanding.

Be part of our colorful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our branches. With your support, you will help to continuously improve our service quality.

Job Description

Your new job

An attractive mix of in- & outbound calls for appointment coordination and planning
Customer preparation for their appointment in one of our 24 NL branches
You know how important a good customer journey is and are actively engaged in improving our customer satisfaction.
Identify customers’ needs, clarify information, research every issue, and provide the best possible solution
Simple process with help and support available
Go the extra mile to engage customers; always a positive and a proactive approach even dealing with a complaint

Our offer

A warm team atmosphere and fun team events
Private health insurance via medicover
Open communication and delivering results are more important to us than a dress code
Inclusive and respectful multicultural work environment
Personal development

Qualifications

Your skills

You enjoy helping customers, at least 1 year of experience in customer service or customer relating sectors
Very good written and spoken Dutch language skills
Excellent communication skills, accurate, customer oriented, friendly with a professional empathy

You get extra credits for

Bachelor’s Degree
Interest in the automotive sector

Additional Information

Our offer

Hybrid or remote work
A warm team atmosphere and fun team events
Private health insurance via medicover
Open communication and delivering results are more important to us than a dress code
Inclusive and respectful multicultural work environment
Personal development

Required profile