Offer summary

Qualifications:

Experience in account management or customer success, preferably in a SaaS environment., Strong communication and interpersonal skills to build and maintain client relationships., Ability to identify upselling and cross-selling opportunities based on client needs., Proactive approach to problem-solving and conflict resolution..

Key responsabilities:

Maintain and grow relationships with existing customers to ensure alignment with our solutions.

Conduct regular meetings with clients to discuss satisfaction and explore new opportunities.

Achieve sales targets and strategic objectives for assigned accounts.

Collaborate with internal teams to support customer needs and ensure successful solution delivery.

Job description

Remote working in the UK or Europe, occasional travel required, £50-70k

About Us

TrustFlight provides innovative systems to improve safety, compliance and efficiency within the aviation industry. Our software supports some of the largest business aviation operators, training organisations and airlines around the world. As we continue to grow and expand our presence globally, we are seeking a dedicated Account Manager to nurture and grow relationships with our existing customer base.

Role Overview

As a SaaS Account Manager, you will play a pivotal role in building relationships with our clients and ensuring they receive first-class service and support. Your primary goal will be to manage existing client accounts, identify new opportunities for upselling and cross-selling, and ensure client satisfaction and retention. You will act as the main point of contact for all account-related queries and are expected to gain a deep understanding of our products and services. The ideal candidate will have a passion for customer success, strong communication skills, and a proactive approach to account management.

Key Responsibilities

Maintain and grow relationships with existing customers, understanding their business needs and objectives to ensure alignment with our solutions.
Regularly meet with clients through virtual and face-to-face meetings to ensure they are satisfied with our services and to discuss potential for new opportunities.
Achieve assigned targets for sales volume and strategic objectives in assigned accounts.
Collaborate with internal teams, including Sales, Customer Success, and Product, to ensure alignment and support in meeting customer needs and objectives.
Manage and solve conflicts with clients, ensuring that all client issues are dealt with efficiently and effectively.
Educate customers on the features and benefits of our solutions and updates to maximise their usage and satisfaction.
Liaise between the customer and internal teams to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Provide regular updates and reporting on account health, renewal forecasts, and upsell opportunities to senior management.

Required profile