SR. ACCOUNT MANAGER

Description

About Acadia.io

2025 AdAge Best Places to Work

2024 AdAge A-List - Performance Marketing Agency of the Year

2023 & 2022 Best Places to Work, The Atlanta Business Chronicle

Small Ad Agency of the Year AdAge (https://acadia.io/adage-names-acadia-a-small-agency-of-the-year)

Acadia is a team of creative minds and driven marketing professionals. We're a small but growing team! Our mission is to be an elite digital growth platform, for the mid-market disrupter, in order to create opportunity, meaning, & connection for the communities we serve.

Our Core Values

• Can-do: We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find and take ownership.
• Curiosity: We show genuine interest. We are the first to ask why, the first to research, and the first to understand. We ask questions until we fnd the path to conquer obstacles and build solutions
• Candor: We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships — where respect and humanity thrive.
• Community: We will make lives better for those people, clients, and other deserving causes that we care deeply about.

Who You Are:

The Senior Account Manager will be the primary owner and driver of several major accounts while managing a team of 2-4 Account Managers &Junior Account Managers. You will be responsible for developing and maintaining relationships with both client and agency stakeholders.

The ideal candidate will possess a strong work ethic. You are excited to lead a team and mentor junior account staff, work directly and independently with clients on midsize to large accounts, function as a bridge between the client and agency, and lead the majority of projects with little to no supervision. You’re a proactive team player, able to hit the ground running and manage your own workload. You should have knowledge of digital marketing and business analytics; experience working at a digital marketing agency is a plus.

What You’ll do:

• Client communications, relationship management, and compliance on client deliverables and overarching client relationships. You will run the projects and tasks, but also lead the approach and steer the team in how to create and communicate the most value for the client.
• Ensure client issues are dealt with in an efficient manner, working with the implementation teams to anticipate and resolve any issues that may arise
• Provide reports on search engine rankings, website traffic, conversions, and revenue that reflect the results of Acadia marketing campaigns
• Review all major deliverables and oversee processes and procedure completion to ensure quality standards and client expectations are met
• Work closely with internal teams, maintaining a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project
• Provide regular two-way communication and liaise between the client and internal implementation specialists to facilitate strong team input and proper client expectations
• Communicate the client's goals and represent the client's interests to internal SEO, paid digital media, website development, and organic social implementation teams

Qualifications

What you’ll bring:

• Bachelor's Degree
• 5-7+ years of account management experience
• 2-3 years in a client-facing role within SEO and paid media
• Experience managing junior-level staff - instruction/motivation.
• Must be extremely organized and detail-oriented
• Must be motivated, goal-oriented, and take initiative
• Work well in a team environment
• Someone who shares our core values

Preferred Qualifications:

• Experience working at a digital marketing agency
• Proven account management skills are required in order to establish, maintain and enhance customer relationships
• Excellent written and oral communication skills
• Technical competence (understands software, Google products, basic technical details of how websites and e-commerce sites work, etc.)
• Experience with Google Analytics
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Familiar with Microsoft Word, Excel, PowerPoint, Google Docs

What we offer - The Perks

• A work environment that enthusiastically encourages creativity, risk-taking and growth.
• 16 Paid Holidays
• Paid vacation and sick time
• We are closed Christmas Eve through New Year's Day
• Solid Health benefits (medical, dental, and vision insurance)
• 401k and Equity Grants
• Education Reimbursements
• Opportunity for growth that is second to none in the industry
• Flexible working hours

Acadia is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation,age, citizenship, marital status, disability, gender identity, or Veteran status. We believe that the more diverse we are, the more creative our work will be!