Offer summary

Qualifications:

2 years of experience with Linux, specifically RHEL/CentOS and Debian/Ubuntu systems., Understanding of networking concepts and hands-on experience is preferred., Familiarity with Windows and MacOS systems, along with Microsoft 365, Exchange Online, and Active Directory administration., Good spoken and written English language skills are essential..

Key responsabilities:

Provide IT helpdesk support for day-to-day IT matters.

Manage access to SaaS systems and perform regular reconciliations.

Monitor servers and services, resolving or escalating incidents as necessary.

Collaborate with the IT and Security team to document and implement internal processes and workflows.

Job description

Description
The IT Engineer role is responsible for working with global Virtuozzo team members,
physical infrastructure and SaaS systems to ensure the 24/7 availability of servers,
services, and systems.
You will join an existing team, adding additional capacity to help us continue to fulfil the
needs of our growing worldwide organization.

Main responsibilities:
• Provide staff support through IT helpdesk for day-to-day IT matters
• Manage access to SaaS Systems, including regular reconciliation
• Set up email accounts, groups and calendars (Microsoft365, AD)
• Install, configure, and upgrade software for self-hosted systems
• Server maintenance and upgrades
• Monitor servers and services, resolve or escalate incidents
• Troubleshoot outages, creating RFO (Reason of outage) documents if required
• Handle IT matters as needed during staff onboarding/offboarding
• Work with the wider IT and Security team to build, document, and implement
internal processes and workflows
• Contribute to the continuous improvement of the organization security hygiene
and policies
• Help with hardware service and maintenance
• Plan and deliver assets to employees

Prerequisite skills and experience
• 2 years of working experience with Linux and be comfortable administering RHEL/CentOS and Debian/Ubuntu systems
• An understanding of networking concepts, ideally with some hands-on experience
• A working knowledge of Windows and MacOS systems
• Good spoken and written English language skills
• Microsoft 365, Exchange Online and Active Directory administration
• Understanding and maintenance of IT hardware

The following would be an advantage:

Experience working in an IT helpdesk/customer support environment
Previous exposure to Virtualization platforms
Working experience with Apache, Nginx, MySQL, PostgreSQL, Zabbix, Puppet,
Ansible, Docker, k8s would be great too, otherwise a keen willingness to expand
your skills in these directions.

The job is in Bulgaria (Sofiia)

Required profile