Offer summary

Qualifications:

Strong technical background in API security and web application protection., Experience in customer support or technical advisory roles., Ability to understand and communicate complex technical concepts effectively., Familiarity with industry trends and product enhancements in cybersecurity..

Key responsabilities:

Provide technical expertise and support to customers post-sales.

Assist customers with troubleshooting and resolving technical issues.

Deliver product demonstrations and manage customer proof-of-values (POV).

Gather customer feedback to inform product management and improvements.

Job description

About Wallarm:

Wallarm is the only solution that unifies best-in-class API Security and WAAP (Next-Gen WAF) capabilities to protect your entire API and web application portfolio in multi-cloud and cloud-native environments. We are on a mission to help companies counter the new style of attacks on the ever-changing landscape of cybersecurity. Wallarm enables developers, Security Ops and DevSecOps teams the ability to secure their APIs via observability, and ensure Protection and Analytics to manage risk, protect the business, and enable speed of development with safety. As a Solutions Engineer (SE), you will be an integral part of defining our success at Wallarm and will play a key role in building the foundation of a world-class sales organization.

About the role:

The Post-Sales Solutions Engineer (SE) is a critical function of the Wallarm Customer Engineering team. The post-sales Solutions Engineer is a key technical role responsible for providing expertise and support to customers after the sales process. This role plays a crucial part in ensuring customer satisfaction, driving adoption of the product or solution, and maximizing the value customers derive from their investment. The Solutions Engineer collaborates closely with the sales, product, and customer success teams to deliver technical guidance and solutions that meet customer needs.

Key Responsibilities:

Technical Expertise: Develop a deep understanding of the product or solution, its capabilities, and how it aligns with customer requirements. Stay up-to-date with the latest product enhancements and industry trends.

Customer Support: Act as a technical advisor for customers, assisting them with troubleshooting, resolving technical issues, and providing guidance on best practices for product utilization. Act as an escalation point for customers to help resolve issues or escalate to executives or engineering

Deliver demos to customers and work hands-on with customers to demonstrate Wallarm’s value in customer/partner environments

Successfully manage the end-to-end process for customer proof-of-values (POV) and ensure agreed success criteria are consistently met

Recommend API security best practices, application architectures, platforms and application infrastructure required to successfully implement a complete API security solution based on Wallarm