Offer summary

Qualifications:

Graduation in IT, Computer Science, or any Engineering discipline., 5+ years of hands-on experience in Software/Application support roles., Hands-on skills with SQL Queries and debugging web applications in Java/Python., Excellent client-facing and communication skills in English..

Key responsabilities:

Troubleshoot production issues with urgency and provide solutions to client-reported issues.

Conduct root cause analysis and support continuous improvement initiatives.

Ensure SLA adherence for maintaining application availability.

Collaborate with engineering teams to reproduce and resolve identified bugs.

Job description

At Ocrolus, we believe companies work best when they focus on their core business and let automation do the rest. We’re powering the digital lending ecosystem and help financial services firms make high-quality decisions with trusted data and unparalleled efficiency.

Ocrolus’ Human-in-the-Loop document automation software analyzes documents with over 99% accuracy. We're replacing legacy OCR vendors that cap out at 75-80% accuracy, and augmenting the robotic work that humans are prone to doing all too often – which can be expensive, error-prone, and slow. By empowering lenders to analyze diverse sources of financial data more efficiently, Ocrolus levels the playing field for every borrower, providing expanded access to credit at a lower cost.

We’ve raised over $100 million from blue-chip investors and are working with customers like PayPal, Brex, SoFi, Blend and Plaid. Join us as we build the future of fintech, and make an impact at an award-winning, high-growth startup that Forbes recently dubbed the “Next Billion-Dollar Startup”.

Summary:
We are looking for a Senior Application Support Engineer with a strong technical background and a passion for solving real-world challenges. The ideal candidate thrives in a fast-paced environment, takes ownership of issues, and is committed to delivering exceptional support and reliability. If you enjoy troubleshooting, optimizing systems, and ensuring smooth operations, we’d love to have you on board!

What you'll do:

Troubleshoot production issues affecting our operations with a sense of urgency.
Provide solutions to client reported issues for various projects.
Understand the application flows and processes.
Provide clear steps to reproduce an issue for engineering teams when a bug is identified.
Conduct root cause analysis (RCA) when needed.
Support continuous improvement by identifying recurring issues and coming up with solutions to reduce or eliminate such issues.
SLA adherence for keeping applications running in a highly available environment.
Should be an excellent team player and should be able to take responsibility for driving tickets to resolution.

Who we're looking for:

Graduation in IT, Computer Science, or any Engineering discipline.
5+ years of hands-on experience in Software/Application support roles.
Hands-on skills with SQL Queries, Tables, Joins, etc.
Experience in debugging/supporting web applications using at least one popular web framework in Java/Python.
Excellent debugging skills, Strong problem-solving skills.
Experience with Version Control Systems like Git and GitHub.
Must have experience with Incident management and ticketing tools like JIRA.
Willingness to work in 24*7 rotational shifts.
Excellent client-facing skills along with excellent written and verbal communication skills in English.
Good to have prior experience working with cloud infrastructure like AWS.

What you get:

Be part of a fast-paced, high-growth startup environment.
Chance to collaborate and work closely with industry veterans (CRO, CTO, CPO, CFO, COO, Head of Legal) in each department, share your insights directly, and influence Ocrolus' business.
Best in market compensation, unique perks, flexible benefits, and ESOPs. Along with flexible working hours, and unlimited PTO.

Life at Ocrolus

Come build the future of fintech with us. At Ocrolus, you will work with extraordinary people and receive benefits and development opportunities to empower you in and out of the office.

We take pride in our dynamic, diverse team, unified by shared values of Empathy, Curiosity, Humility and Ownership. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, gender, gender identity, age, disability, national origin or any other legally protected rights that one has.

We look forward to hearing from you!

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