Co-op, User Researcher - Summer 2025

Title: Co-op, User Research

Location: Remote, Ontario

Term: 4 months

Start Date: April 28, 2025

Openings: 1

Overview: 

We are looking for a User Research Intern to support our User Research team in conducting studies, organizing research materials, and ensuring seamless collaboration across the Product and Design teams. This role is ideal for someone passionate about understanding user behavior, streamlining research processes, and contributing to impactful product decisions.  

WHAT YOU’LL DO:

• Assist in User Research Activities: Support the planning, scheduling, and coordination of user research sessions, including usability testing, interviews, and surveys.
• Recruit Participants: Help with participant sourcing, screening, scheduling, and compensation.
• Data Organization & Analysis: Support data analysis by identifying patterns in qualitative and quantitative research findings and structuring observations into reports, presentations and lists.
• Research Enablement: Maintaining and improving our research infrastructure, including the research repository, templates, research tools and Slack channel, ensuring all research materials are easily accessible, reusable and actionable. 
• Process improvement: Identify new ways to level up our research practice by sharing knowledge with the team, improving research processes, engaging the organization, and scaling our impact

WHAT YOU’LL NEED:

• Currently pursuing or recently completed a degree in Human-Computer Interaction, Psychology, Design, Sociology, or a related field.
• Strong interest in user research, UX, and product development.
• Some academic and/or practical experience with research methodologies such as interviews, surveys, desktop research or competitive intelligence 
• Moderate to high proficiency with word processing, spreadsheet and presentation tools
• Excellent verbal and written communication skills, ability to structure information into clear, accurate and compelling deliverables
• Excellent organizational skills and strong attention to detail 
• Entrepreneurial mindset—you’re prepared to own your tasks from beginning to end, think creatively, seek new and better ways of doing things, adapt to evolving circumstances, identify issues and opportunities, and tackle them proactively

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.