Offer summary

Qualifications:

Proven experience in collections with a successful track record in recovering payments., Strong understanding of multi-state collection compliance and regulations., Excellent communication and negotiation skills for handling challenging conversations., Strong Excel skills and familiarity with invoicing and payment processing tools..

Key responsabilities:

Manage and execute collections efforts to reduce outstanding accounts and ensure timely payment.

Review customer invoices for accuracy and resolve any discrepancies or billing inquiries.

Process customer payments and ensure accurate allocation to the correct accounts.

Assist in monthly reporting and reconciliation of accounts receivable, providing updates to management.

Job description

About the Company: T3 Services Group is a national company with 7 locations across the US providing Plumbing, Drains, HVAC, and Electrical services to customers. Our business is powered by phenomenal technicians and installers who pride themselves in giving 5 star service to every customer they meet. And we can't forget our amazing administrative staff of call center agents, dispatchers, coordinators, etc who keep the business operating smoothly.

Joining the Finance Team means that you are at the center of the business - ensuring our customers make payments in a timely manner; collaborating with operations to complete financing on jobs; and using your negotiating skills to collect any outstanding payments.

What the Company Offers:

Hourly rate of $22-28/hr, depending on experience
Remote work environment
Medical, Dental, Vision Insurance and many other plans to choose from like ... Pet Insurance!
Paid time off, paid wellness days, paid holidays
401k with company matching
Employee Discounts
Company provided laptop

Job Duties:

Collections: Actively manage and execute aggressive, yet professional, collections efforts to reduce outstanding accounts. Ensure timely and efficient collection of overdue invoices from customers via various communication channels.
Invoice Review: Review customer invoices for accuracy, ensuring all services are correctly billed. Resolve discrepancies and assist customers with billing inquiries.
Deposit Processing: Process customer payments, including cash deposits, ensuring proper allocation to the correct accounts. Ensure that all payments are recorded accurately and timely.
Multi-State Collection Compliance: Apply knowledge of multi-state collection regulations to ensure adherence to all state-specific laws and compliance requirements.
Financing Management: Handle accounts where payments are made through financing, ensuring all related paperwork, communications, and payment schedules are tracked accurately and timely.
Reporting & Reconciliation: Assist in monthly reporting and reconciliation of accounts receivable. Provide regular updates to management regarding collection progress and any challenges.
Customer Interaction: Professionally engage with customers to resolve payment issues, offering solutions and alternatives when appropriate to maintain customer relationships.
Produce ad hoc reporting and analysis as needed

What You Need:

Proven experience in collections, with a demonstrated track record of success in recovering outstanding payments.
Strong understanding of multi-state collection compliance and regulations.
Experience with processing cash payments and deposits in an accurate and timely manner.
Experience handling financing-related transactions and ensuring the proper management of financed accounts.
Excellent communication and negotiation skills, with the ability to handle challenging conversations in a professional manner.
Knowledge of relevant industry tools for invoicing, payment processing, and collections.
Strong Excel skills is a must!
Experience with Service Titan - home service industry is preferred.