Offer summary

Qualifications:

2+ years of experience as a Business Analyst or related role in Agile teams., Deep understanding of payment systems and payment service providers., Strong skills in documenting business and functional specifications, user stories, and flowcharts., Excellent communication skills and proficiency in English at B2+ level..

Key responsabilities:

Gathering and analyzing business requirements from stakeholders to enhance payment solutions.

Developing and maintaining documentation for business and system requirements, user stories, and API specifications.

Analyzing payment processes to identify bottlenecks and propose optimizations.

Interacting with stakeholders to gather feedback and align requirements for new features.

Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Business Analyst. We need a true, experienced and accomplished professional who shares our culture and values.

Key responsibilities:

Defining business requirements – gathering, analyzing, and formalizing requirements from internal and external stakeholders to enhance payment solutions.
Developing and maintaining documentation – managing and updating business and system requirements, user stories, use cases, API specifications, and other product artifacts.
Analyzing payment processes – studying and modeling current processes, identifying bottlenecks, and proposing optimizations.
Managing changes – processing, prioritizing, and integrating operational changes into the product backlog.
Interacting with stakeholders – communicating with merchants, product, engineering, and UX teams to gather feedback and align requirements.
Defining acceptance criteria – establishing clear acceptance criteria for new features, participating in testing and solution validation.
Data and metrics analysis – monitoring key payment system metrics (conversion rate, declined transactions, processing time), identifying trends, and suggesting improvements.
Working with API integrations – defining API requirements, testing integrations, and ensuring compatibility with other services.
Competitive analysis – researching the market, studying best practices, and analyzing competitor offerings in payment solutions.
Participating in UX research – testing user scenarios, analyzing interface usability, and enhancing customer experience.
Hypothesis testing and A/B experiments – setting up experiments, validating hypotheses, and analyzing their impact on product and business metrics.

Requirements:

2+ years of experience as a Business Analyst, Product Analyst, or a related role in Agile teams.
Deep understanding of payment systems, acquiring, PSPs (payment service providers), and payment orchestration.
Experience with Jira, Confluence, and other requirement management tools.
Knowledge of Agile methodologies (Scrum, Kanban) and SDLC fundamentals.
Strong skills in documenting requirements: business and functional specifications, user stories, flowcharts.
Ability to analyze data, extract insights, and provide data-driven recommendations.
Experience working with APIs, understanding of REST, SOAP, and key integration principles.
Excellent communication skills and ability to work in cross-functional teams.
Experience with UX research and usability testing.
English proficiency at B2+ level for communication with international partners.

Nice to have:

Experience in FinTech, e-commerce, or other high-load B2B services.
Knowledge of SQL, BI tools (Tableau, Power BI, Amplitude).
Experience with A/B testing and customer behavior analysis.
Understanding of CI/CD, DevOps principles, and collaboration between analysts and engineering teams.
Familiarity with regulatory standards (PCI DSS, PSD2, KYC/AML).

What we offer:

Full-time remote work opportunities and flexible working hours
Comprehensive Mental Health Programme
Private insurance
Sports program compensation
Free online English lessons
An additional 1 Day off per calendar year
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events

About us:

SOFTSWISS is an international company, and an iGaming software expert. We don’t only follow iGaming market trends, we create them! SOFTSWISS is a recognised industry leader in iGaming software solutions development, covering almost all aspects of the iGaming industry. The company has an international team and an official presence in several countries. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media.