Offer summary

Qualifications:

Fluency in German and English is essential., Experience as a Business Travel Consultant is preferred but not mandatory., Strong communication and customer service skills are required., Willingness to learn and adapt to new systems and processes..

Key responsabilities:

Provide high-level service to academic and charity clients.

Assist clients with their travel arrangements and inquiries.

Participate in training to learn the company's reservation systems.

Collaborate with team members to ensure client satisfaction.

Welcome to Diversity Travel. We’re a multi-award-winning independent travel management company specialising in the humanitarian, academic and not-for-profit sectors. Diversity Study Trips creates specialist educational tours for the academic sector. Home of the Account Management Team of the Year 2017 (The People Awards) and the Business Travel Agent of the Year 2019 (TTG Awards), Diversity Travel is one of the fastest growing TMCs in the UK. Trusted by over 2,000 organisations around the world, our mission is to provide travel management service of such high quality that we become the global leader in the humanitarian, charity, academic and non-profit communities. Our team of dedicated, passionate, globetrotting travel professionals are ready and equipped to support you whatever your travel needs. We provide a unique and comprehensive travel service through access to exclusive air fares, flexible booking options, visa processing facilities, strong global partnerships and years of expertise in the sector. We’re guided by our values, which underpin everything we do and represent what we stand for as a team: Passionate - We're driven to help make the world a better place, creating dynamic partnerships with our customers and an environment for our people to thrive Bold - We embrace innovation and challenge the status quo to deliver outstanding results. Mindful - We prioritise sustainability, ethical practises, and responsible travel, ensuring that our services leave a positive and lasting impression With Diversity Travel, you're in safe hands.

Job description

With offices in the UK, USA and South Africa, we are a growing Travel Management Company specialising in the charity, academic and not-for-profit sectors, and we are proud and passionate about what we do.

Our Operations Team provide a high-level service to Academic and Charity clients to support them in their vital work around the globe. We are currently recruiting for German-speakers to join the team and are interested in applications from experienced Business Travel Consultants as well as candidates who are interested in learning the role. You will receive comprehensive training covering all elements of the role including our reservations systems and processes. In return you’ll receive some fantastic benefits:

An attractive salary between £27k and £34k (dependent on experience), plus OTE bonus (uncapped, links to performance)
31.5 days holiday (including bank holidays) rising to 32.5 days after 1 year service
Option to buy or sell additional annual leave
Opportunity for combination of office and home working
Employee Assistance Program
Healthcare Cash Plan
Excellent opportunities for progression
Discounted staff travel
Pension
Life Assurance
Season ticket loan
Cycle to Work Scheme