Claims Examiner

Summary  

The Claims Examiner is responsible for handling property damage or liability claims.  The Claims Examiner must establish rapport with the insureds and maintain relationships with agents, underwriters, contractors, restoration vendors and experts working in a team environment with other Claims Examiners, Claims Adjusters and Claims Associates.  Examiner will review policies, claims, property damage estimates, photos, police reports, inspection reports and other related reports to evaluate damage and coverage to determine amounts owed under the applicable insurance policy. Claims Examiners are responsible for requesting payments, documenting files, and preparing and issuing claim payment letters or denial letters when appropriate.  

What You Will Do As A Claims Examiner 

• Investigates, evaluates, and resolves claims, applying technical knowledge and human relations skills to affect fair and prompt resolution of claims.  

• Possesses the ability to read and interpret policy contracts  

• Adjusts reserves and/or provides reserve recommendations  

• Handles all types of claims, including homeowners, dwelling fire, tenant, condo, personal property and liability claims timely and in accordance with policy and procedure  

• This role will handle complex files including litigation, special investigations, fire and water losses, appraisals and disputed damage claims.    

• Enters claims payments when applicable and maintains clean, concise and accurate file documentation  

• Confers with legal counsel on claims involving coverage, legal or complex matters  

• Negotiates with the insured and/or claimant to resolve claim  

• Works with public adjusters, roofers, plumbers and other types of contractors  

• Manages correspondence and communication with various parties involved in the claim  

What You Will Bring As A Claims Examiner     

• Bachelor’s degree or equivalent experience   

• Has 5+ years of property & casualty claims experience, with increasing responsibilities and authority  

• Ability to use Claims systems (PTS/IDMI) and can follow all policies and procedures  

• Appropriate state adjuster license and continuing education credits   

• Uses subject matter expertise, knowledge and skills to resolve complex issues in creative and effective ways 

• Gathers, interprets and analyzes information skillfully  

• Works with integrity and ethics and maintains confidentiality  

• Demonstrates ability to gain cooperation with peers and cross-functional teams to address issues and opportunities 

• Able to present initiatives with guidance to leadership 

• Effectively manages most difficult customer situations, act as an influencer and works toward resolution  

• Creates formal networks involving coordination among groups 

• Communicates effectively both verbally and in written correspondence  

• Works independently, with strong organizational and time management skills and the ability to assess workload and plan accordingly to meet competing deadlines  

• Cultivates an environment of teamwork and collaboration  

• Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)  

The application window for this position is anticipated to close in 2 weeks (10 business days) from 02/21/2025. Please know this may change based on business and interviewing needs.

At this time, Porch Group does not consider applicants from the following states for remote positions: Alaska, Arkansas, Delaware, Hawaii, Iowa, Maine, Mississippi, Montana, New Hampshire, and West Virginia.

What You Will Get As A Porch Group Team Member 

Pay Range*: $63,800 - $85,000 Annually

*Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.  

 

Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.  

Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.
Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.
We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.
We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.
Both traditional and Roth 401(k) plans are available with a discretionary employer match.
Headspace is part of our employer paid wellbeing program and provides employees, and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.
Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes.
LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.
Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs.

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