Client Success Advocate

Job Description

Responsible for high-level relationship management for one or more assigned Enterprise clients. Accounts are target clients that have a major strategic impact on the long-term success of the enterprise. Serves as the primary management contact and client liaison with the responsibility for client satisfaction, maintaining client communication, and the overall management of the client production relationship. Identifies areas where continuous improvements can be applied.  

GENERAL DUTIES & RESPONSIBILITIES
Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.
Serves as the primary management contact and client liaison during delivery of Dark Matter Solutions. Maintains contact with client at an executive level, focusing on the strategic nature of the relationship.
Works to maintain and grow the client relationship while ensuring ongoing customer service. Identifies new business opportunities and coordinates with appropriate sales and account management personnel for opportunities of new Dark Matter Technologies products or services.
May lead personnel who assist in the management of the client relationship. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Identifies areas where continuous improvement can be applied, oversees the implementation of the change, and measures the level of improvement.
 Performs other duties as required.
 

MINIMUM REQUIREMENTS
A Bachelor’s or Master’s degree in Business, Computer Science, Information Systems or the equivalent combination of education, training, or work experience.

Typically requires at least ten (10) years of client management or sales experience with two (2) or more years of leadership responsibility.

PREFERRED QUALIFICATIONS

Knowledge of Dark Matter products, services and capabilities
Mortgage industry experience
 

GENERAL KNOWLEDGE, SKILLS & ABILITIES
Proven knowledge to represent the enterprise’s entire range of products to the client and the industry
Proven track record in client relationship management and/or the sales of technology products and services
Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client’s business
Excellent negotiation and presentation skills

Displays strong oral, written, and interpersonal communication skills

Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with minimal impact to the enterprise and the client
Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise

Demonstrates the ability to lead by example and motivate professional level staff

Displays strong leadership qualities, decision making abilities, and strong business judgment
Possesses strong personnel management skills


 

Dark Matter Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our
employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter.
Dark Matter Technologies ’s commitment to inclusion is at the core of who we are, and motivates us in how we do
 

DMT - Empower

Exempt

The estimated base salary range for this role in the United States is $96,000.00 - $144,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

Not Applicable

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

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