Offer summary

Qualifications:

High school diploma with some college credits; an Associate's Degree or higher is preferred., At least 1 year of experience in the service industry or professional business, preferably in business-to-business or telecommunications., Strong computer skills, particularly in Microsoft Excel, and good mathematical ability., Excellent written and verbal communication skills, with a pleasant phone and email etiquette..

Key responsabilities:

Assist clients with service issues and act as a point of contact for service providers.

Gather data to support the Televon operations team in delivering services.

Engage directly with clients to ensure their needs are met efficiently.

Collaborate with team members, including the Director of Operations and the President, to enhance client success.

Job description

Televon is a technology service organization providing administration and cost optimization services to small and medium sized organizations. Leveraging Televon, clients drive down IT expenses, enhance IT team capabilities, and improve their organizations productivity. We deliver on these promises by becoming experts in the tools, services and providers that a client utilizes to deliver IT capabilities. This includes data and internet services, wireless carriers, and SaaS systems (e.g., Microsoft).

In becoming the client's knowledge base for these systems and services, we are also the logical point of contact when something goes wrong with these services. Instead of calling the service provider directly to order a new service or report an issue, which can be time consuming, Televon can do this for them in an efficient and effective way.

As the Client Success Analyst, your role will focus on helping clients with service issues, as well as helping the Televon operations team by gathering data required to deliver on our overall services. This is an entry level position at Televon and begins your journey to becoming a Client Success Manager and Technology Consultant. You will report directly to the Director of Operations, but will work closely with all team members, including the President of the Organization.

All work is performed through a computer or over the phone. This is no requirement for travel.

Requirements

Televon is an Analytics company. We analyze data to help clients make better technology business decisions. This means you don't need to be a computer guru or coder. What you will need to be successful as a Client Success Analyst is:

The ability to work 100% of your day at a desk as Televon is an information company.
Comfort working with data and information in a computer. If you are pretty good with math and like computers you will do well.
Good phone and email etiquette and a pleasant working style. You will be engaging directly with clients and technology service providers.
Excellent attention to detail.
The ability to get things done, even when the answer isn't obvious.
An excitement to learn new things, take on new tasks, and grow professionally and personally.
An inclusive and team perspective towards those you work with, both within Televon and outside of our organization.

In order to be considered for this role you will need the following:

Ability to pass a background check
High school diploma and some college credits (an Associates Degree or higher is preferred)
At least 1 year working experience in the service industry or professional business (business to business experience or telecommunications experience is preferred)
Strong computer skills (working knowledge of Microsoft Excel is preferred)
Excellent written and verbal communication skills (as demonstrated by your resume and phone interview)

Benefits

Televon is committed to empowering team members to be successful in both their professional and personal lives. In support of this Televon offers the following core benefits for this Full-Time (W2) position:

A living wage of $16/hour or more depending on candidate skills and experience
Medical Insurance benefits partially payed by employer
Dental and Vision Insurance benefits
401k plan with employer matching
Generous Paid Time Off from day one

Televon is dedicated to equal employment opportunities and fair labor practices. Televon provides equal employment opportunities to all individuals based on job-related qualifications, and the ability to perform a job without regard to race, color, gender, gender identity, gender expression, religious creed, marital status, age, national origin, ancestry, genetic information, legally protected medical condition, veteran status, sexual orientation, or on any other basis made unlawful by federal, state or local laws. It is our policy to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds

Salary: $16/hour

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