Customer Care Specialist

Solar Customer Care Specialist 

Powur PBC

As the first 100% cloud-based solar energy provider, Powur is the fastest growing national residential solar company. Earning a spot on the Inc 5000 list three years in a row, Powur is poised to continue to break records as we help homeowners choose clean, reliable energy and empower our sales professionals and installers to thrive in the solar industry leveraging our innovative platform. We attribute our growth directly to our team. We consistently hire dynamic, innovative and hard-working people who work tirelessly in support of our mission to accelerate the adoption of clean energy worldwide.

We are seeking a Solar Customer Care Specialist to join our team and help provide exceptional customer service to Powur’s Homeowner customers.

The Customer Care Specialist will work to interact with Homeowners to provide the very best in solar solutions through our company. The right Customer Support Specialist loves being part of a team, thrives in a fast-paced, adaptable environment, delivering exceptional customer satisfaction and can contribute to the company’s growth, success, and desire for world-class service. This position will be a critical member of a highly dynamic and cross-functional team to deliver Homeowner solutions through coordinating the departmental efforts of sales, accounting, operations, compliance, installers, and administration.

 Our culture is fast-paced, innovative, collaborative and dynamic. When you join Powur, you join a team of people who find a way and think and act like owners because every employee of Powur has an opportunity to participate in ownership of the company. The right candidates are passionate about making things work extraordinarily well and ready for the challenge of our next round of continued and sustainable growth.

Responsibilities include but are not limited to: 

• Provide an EXCEPTIONAL Homeowner customer experience.

• Be one of the first and potentially last voices a customer may hear- you will answer questions about installation timing, billing, our processes, user systems, and customer service-related questions.

• Manage the queue of support communications, acting as the front line in assisting homeowners

• Identify key trends happening within the business, and be proactive not just to bring them up but to help architect solutions to resolve the issue going forward.

• Help and assist consultants and customers with problem-solving, or finding solutions to admin-related issues so projects successfully proceed to installation.

• Work with the operations team, software partners, installation partners, and finance partners to address customer service-related issues.

• Work inside different CRM and software platforms with technical proficiency.

• Act as versatile customer service support Ninja, always upholding a high caliber of service, professionalism, and respect for the company's Consultants and Customers who are the true engine of what makes our company unique.

• Any other action and responsibility that may arise and be necessary to assist in improving the homeowner experience for our customers.

Qualifications & Attributes: 

• 2 + years of Customer Service experience

• Experience in the Solar Industry (min. 6 months) is preferred

• Bilingual in English/Spanish is preferred

• Experience with productivity software such as MS Office Suite and/or GSuite

• Experience with CRM or project management systems such as Podio is preferred

• High School Diploma or general education degree (GED) is required

• Positive, fun and winning attitude to get things done!

• Ability to empathize with homeowners and work to help each one as best as possible while balancing the needs of other homeowners.

• Self-motivated independent worker.

• Excellent written and verbal communication skills.

• Attention to detail and highly organized.

• Ability to successfully multitask in a fast-paced, remote corporate environment.

Compensation & Benefits: 

• Salary: $35k - $40k/annual - Depending on experience

• Health Benefits: Medical, Dental and Vision

• Paid Sick, Holiday and Vacation 

• 401k Plan

We are an Equal Employment Opportunity employer.