Offer summary

Qualifications:

5+ years of experience in appointment scheduling or customer service, preferably in a dental or medical clinic., Strong verbal and written communication skills., Excellent organizational skills and attention to detail., Proficient in scheduling software or appointment management systems..

Key responsabilities:

Call patients to confirm and reschedule appointments as necessary.

Manage the clinic's appointment calendar for optimal scheduling.

Respond to patient inquiries about appointment availability and policies.

Collaborate with dental staff to ensure smooth operations and patient flow.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

5+ years of proven experience in appointment scheduling, customer service, or similar roles (experience in a dental or medical clinic preferred).
Strong communication skills, both verbal and written. Excellent organizational skills with attention to detail.
Ability to multitask and manage time efficiently in a fast-paced environment.
Proficient in using scheduling software or appointment management systems.
Friendly, professional demeanor with a patient-centered approach.

Core responsibilities:

Call patients to confirm upcoming appointments and reschedule if necessary.
Proactively contact existing patients to book routine check-ups and follow-up appointments.
Manage the clinics appointment calendar, ensuring optimal scheduling for both patients and staff.
Handle appointment cancellations or changes in a timely manner, filling any open slots as needed.
Respond to patient inquiries regarding appointment availability and scheduling policies.
Maintain accurate records of patient communications and scheduled appointments.
Provide polite, professional, and friendly customer service in all interactions.
Collaborate with dental staff to ensure smooth daily operations and patient flow. Send appointment reminders via phone, email, or text message as required.
Update and maintain patient contact information and appointment history in the clinics database.
Handle other administrative tasks related to appointment management.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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