Garnishment Specialist 1

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Position summary/objective:

The Payroll Processor II is responsible for ensuring our customers’ employees have accurate and timely wage payments. This position resides in a customer team environment and acts in a team lead capacity to assist the team with process questions and customer escalations. This position is responsible for processing Workday settlements and requires knowledge of the Workday settlement process and the ability to work across various technology platforms simultaneously. Requires the ability to work within established service level deadlines, multi-task, and work efficiently and accurately. You will engage in regular telephone interactions with customers that OSV supports. This individual will be involved in the new customer transition. Strong attention to detail and excellent analytical skills are necessary.

Essential Functions/Duties/Responsibilities

• Primarily responsible for the overall workflow of the customer team’s processors.
• Work with the direct supervisor to report on trending quality assurance issues.
• Using the various daily control reports/dashboards, ensure the end result of the settlement process is 100% accurate, including all payments that have been processed, direct deposit banking sweeps that have occurred, and checks that have been disbursed appropriately.
• Maintain accuracy by analyzing robotic process automation (RPA) results. 
• Answer and resolve Workday settlement and treasury payroll questions to provide accurate, timely, and concise information to the customer and the customer team.
• Act as the point of escalation for the Customer team's escalations involving direct deposit reversals, stop and void checks, bank sweeps, distribution document fulfillment, SOP questions, customer Payroll App questions, etc.
• Review and correct daily failure notifications due to automation issues, including distribution documents that have failed.
• Engage in new customer transition meetings and ensure the customer is knowledgeable about the process.
• Act as a subject matter expert for applicable special projects.
• Participate as a subject matter expert in new associate training.

Competencies

• Ability to analyze and interpret information
• Troubleshooting & Analysis Skills
• Problem-Solving Skills
• Mathematical aptitude
• Strong technology aptitude
• Strong Interpersonal Skills
• Process Oriented
• Ability to communicate effectively, both verbally and in written form
• Team player
• Customer service driven
• Superior organizational skills
• Ability to meet deadlines
• Ability to work with multiple interruptions
• Ability to work with large, highly demanding customers

Supervisory Responsibility

This role does not have supervisory responsibilities.

Qualifications and Experience

• High school diploma or GED equivalent
• Three-plus years of experience in a customer service environment
• One year + of OSV payroll processing experience
• Experience in a lead or training capacity preferred
• Experience in Microsoft Word and highly proficient in Excel
• Experience with cloud-based technology preferred

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.