Offer summary

Qualifications:

Fluency in both standard Arabic and English., Proven track record in driving revenue in B2B SaaS or cloud contact center solutions., Deep familiarity with the Middle Eastern market landscape, including local regulations and business culture., Outstanding communication and presentation skills, particularly with C-level stakeholders..

Key responsabilities:

Develop and implement a lead generation and market entry strategy for the Middle East.

Engage and build relationships with potential customers and partners, tailoring value propositions to local needs.

Manage the entire sales cycle from prospecting to closing deals, including negotiations and finalizing agreements.

Define and track KPIs, ensuring business development activities are culturally adapted and compliant with local regulations.

Job description

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.

Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.

As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.

We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.

About the Role:

Diabolocom is rapidly expanding and establishing a strong global presence. We’re looking for a dynamic Head of Business Development to drive our growth across the Middle East. In this role, you’ll capitalize on our CCaaS and proprietary AI solutions—hosted on national clouds in the GCC—to chart our success in the region.

This position reports to Diabolocom's Chief Sales and Marketing Officer and involves regular collaboration with our CEO, who plays a key role in our international expansion.

Your Missions:

Market Entry Strategy: Develop and implement a robust lead generation and market entry strategy for the Middle East region. This includes identifying key sectors, potential customers, and strategic partners.

Customer & Partner Engagement: Identify, engage, and build relationships with potential customers and partners in the region. Clearly communicate how our solutions can help them enhance customer loyalty and drive revenue growth. Tailor our value proposition to address the specific needs of the Middle Eastern market.

End-to-End Sales Process: Manage the entire sales cycle from prospecting to closing deals. This includes targeting appropriate companies and decision-makers, delivering compelling presentations, responding to RFQs, negotiating terms, and finalizing agreements.

Cultural & Market Adaptation: Ensure all business development activities are culturally adapted to the Middle Eastern market, understanding local business practices, decision-making processes, and customer expectations.

KPI & Performance Management: Define and track Key Performance Indicators (KPIs) and develop action plans to achieve commercial targets. Regularly review and adjust strategies to ensure the company meets its growth objectives in the region.

Customer Success & Retention: Build and maintain strong, long-lasting relationships with customers and partners by deeply understanding their needs and demonstrating our capability to support complex customer journeys through state-of-the-art customization, industrialization, and automation.

Cross-functional Collaboration: Work closely with global teams to align strategies and share market insights. Provide regular feedback on regional market trends, customer expectations, and competitive landscape to ensure continuous improvement and alignment with global objectives.

Compliance & Localization: Stay informed about local regulations, industry standards, and compliance requirements in the Middle East. Ensure that all business activities adhere to these regulations, and adapt our offerings as necessary to meet local needs.

You demonstrate the following skills and track record:

• Fluency in both standard Arabic and English

• Proven track record of driving revenue in B2B SaaS or cloud contact center solutions

• Deep familiarity with the Middle Eastern market landscape, including local regulations, business culture, and competitive dynamics

• Strategic mindset with an entrepreneurial drive: able to define and execute market expansion plans, adapt to changing conditions, and innovate

• Outstanding communication and presentation skills, including the ability to convey technical value propositions and build trust with C-level stakeholders.

What you’ll find at Diabolocom

At Diabolocom, you’ll experience the energy of a fast-growing tech company paired with the closeness of a supportive team. Here’s a snapshot of what awaits you:

A Global Adventure: We currently span 8 countries and 15 nationalities. You’ll be at the heart of our Middle East expansion—based in Dubai or Riyadh with frequent regional travel—shaping our growth story firsthand.

Cutting-Edge Tech & Autonomy: Work with advanced CCaaS and AI solutions while enjoying the freedom to drive initiatives, make key decisions, and help define our roadmap.

Collaboration & Inclusive Culture: You’ll collaborate across diverse teams—product, marketing, sales, R&D, support, and more—in an environment where every voice matters and has a real impact.

Growth & Celebration: We’re at a pivotal stage of expansion, offering ample room to grow professionally and develop leadership skills. And when success calls for celebration, we head to memorable team-building events in places like Ibiza, Porquerolles, or Corsica!

Meaningful Influence: From transforming customer experiences to crafting innovative solutions, your contributions will be seen and valued. Our team is big enough to thrive globally, yet small enough for your impact to truly shine.

Does this opportunity appeal to you? Let’s talk!We are curious people and can’t wait to meet you!

Recruitment process:

• Interview with Alexander, our Talent Acquisition Lead in charge of this role

• Interview with Giorgia, our CSMO

• Interview with Frederic, our CEO

Required profile