Offer summary

Qualifications:

2 years of higher education, Experience in Customer Success Management at a SaaS company, Fluent in English and French, with Spanish or German as a plus, Strong communication skills and a proactive attitude.

Key responsabilities:

Develop and manage a portfolio of clients

Drive growth through upselling and prevent churn

Maintain high customer satisfaction and NPS

Relay customer feedback to product teams for development

Job description

As part of our growth, we're looking for a Customer Success Manager to develop a portfolio of clients, drive growth through upselling, prevent churn, maintain a high NPS, and contribute to product development through customer feedback.

Responsibilities

Develop and nurture a portfolio of clients

Be a real growth driver through upselling

Prevent and minimise churn

Maintain a high NPS

Develop strong relationships with users and decision makers on a daily basis

Contribute to the direct development of our product by relaying customer feedback to the technical and product teams

Handle contracts renewal

Conduct business review

Gather customer testimonial & feedback in an intelligent way

Qualifications

2 years of higher education

Successful experience in CSM in at least one SaaS company

Excellent level of English and French (Spanish or German is an advantage)

You are very ambitious and curious

You like take iniatives and improves the processes

You have very good oral and written communication skills

Knowledge of Adtech or a legal background is a plus

Recruitment process

1- HR screen with our Talent Acquisition Manager (15min)

2- ITW with one of our lead CSM or CS Director(45 min)

3- Case study with the hiring manager & one CSM (30-45 min)

4- Last itw with our CS Director (20-30 min)

Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The information collected from your application is subject to data processing on the basis of the performance of pre-contractual measures. The processing is intended for the management of applications for positions at Didomi. The fields marked with an asterisk are mandatory. Failure to complete them will result in your application being impossible to process. The recipients of the data are Didomi’s Human Resources team and other people in the company who are involved in the recruitment process, as well as their service providers. The data provided will be kept on our records for a period of two years, beginning from the last contact Didomi has with the candidate. In accordance with the applicable legislation you have the right to access, rectification, deletion, opposition. In case of disputes, you have the right to refer to the Commission National de l'Informatique et des Libertés. You can exercise your rights by contacting the data controller at the following address dpo@didomi.io

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