Offer summary

Qualifications:

Previous administrative or office assistant experience preferred, especially in a service-based industry., Strong organizational and time management skills are essential., Excellent verbal and written communication skills are required., Basic understanding of CRM systems for client and sales tracking is necessary..

Key responsabilities:

Manage schedules, meetings, and appointments for executives and team members.

Serve as a point of contact for clients, addressing inquiries and ensuring customer satisfaction.

Assist cleaning staff with scheduling, route coordination, and shift management.

Maintain and update client records and cleaning service schedules within the CRM system.

Job description

Job Title: Office/Executive Assistant

Hours: Eastern Time

Location: Remote

About the Company: A professional cleaning company offering a range of services, including deep cleaning, residential general cleaning, move-in/move-out cleaning, and small office general cleaning.

Responsibilities:

- Manage schedules, meetings, and appointments for executives and team members.

- Organize office documentation, records, and contracts related to cleaning services.

- Serve as a point of contact for clients, addressing inquiries, providing information on cleaning services, and ensuring customer satisfaction.

- Handle client complaints or service requests professionally, ensuring swift resolution.

- Assist cleaning staff with scheduling, route coordination, and shift management.

- Communicate work orders, job assignments, and client expectations to the cleaning crew.

- Organize appointments for cleaning services, ensuring efficient scheduling for teams.

- Manage last-minute changes, cancellations, and rescheduling requests from clients.

- Provide support in sales processes, including preparing quotes for cleaning services and following up with leads.

- Maintain client relationships and encourage repeat business.

- Maintain and update client records, cleaning service schedules, and job details within the CRM system.

- Track client history to ensure personalized service and timely follow-ups.

- Address and resolve customer concerns about service quality, scheduling conflicts, or staff-related issues with a professional and empathetic approach.

- Maintain accurate records and reports to ensure smooth office operations.

- Handle emails, data entry, invoicing, and other administrative tasks to support workplace efficiency.

Requirements:

- Previous administrative or office assistant experience preferred, especially in a service-based industry

- Strong organizational and time management skills

- Basic understanding of CRM systems for client and sales tracking.- Excellent verbal and written communication skills.

- Ability to handle sensitive situations with professionalism and discretion.- Strong ability to maintain accuracy in tasks.

- Ability to collaborate effectively with different departments, including cleaning staff and management.

Required profile