Operations Manager

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Experience & Qualifications – 3+ years in lab management. Technical & Software Proficiency – Strong skills in Xero, LIMS, Dropbox, Adobe, MS Office, and CRM platforms. Regulatory & Compliance Knowledge – Understanding of lab safety, financial regulations, and industry standards. Organizational & Problem-Solving Skills – Logical thinker with multitasking ability, attention to detail, and process improvement mindset. Leadership & Communication – Strong written/verbal skills, comfortable sharing ideas, training staff, and managing remote teams. Adaptability & Learning Mindset – Willing to learn, train others, and contribute to business expansion. Reliability & Growth Potential – Committed to long-term stability, growing into a leadership role within the company.

Core responsibilities:

Lab & Operations Management – Oversee daily lab activities, administrative tasks, and ensure compliance with safety and quality standards. Sample, Data & CRM Management – Manage sample tracking, lab results, and database updates in LIMS/CRM systems. Bookkeeping & Finance – Use Xero for client setup, reconciliations, invoicing, and financial record-keeping. Scheduling & Coordination – Sync calendars, schedule appointments, and streamline team communication via WhatsApp, email, and Slack. Equipment, Inventory & Process Improvement – Monitor lab equipment, maintain supply inventory, troubleshoot issues, and optimize workflows. Team Leadership & Training – Supervise remote staff, train team members, and develop leadership within the growing business. Reporting & Compliance – Maintain regulatory compliance, generate reports, conduct audits, and enforce SOPs.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!