Regional Director of Operations - Southern California
Offer summary
Qualifications:
Minimum 6 years of multi-unit restaurant management experience, preferably with a global brand., Bachelor's Degree preferred., Proven business acumen and strong planning skills., Excellent interpersonal communication and leadership abilities..Key responsabilities:
- Develop and execute strategic operational plans for 2-5 markets, ensuring profitability and compliance with SOPs.
- Lead and develop Area Directors and General Managers to enhance business performance.
- Manage operational budgets for new locations and prioritize resource needs.
- Facilitate communication and consistency in operational goals across the region.
Job description
Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Shake Shack is a modern-day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at great value, Shake Shack is a fun and lively community gathering place. As we experience tremendous growth, our leaders are the driving force to our continued success. We seek a positive and enthusiastic Regional Director of Operations who loves serving!
Supporting Southern California and reporting directly to the Regional Vice President, this position will be responsible for 2-5 markets. The Regional Director of Operations will be accountable for meeting profitability and operational performance goals while ensuring Standard Operating Procedures (SOPs) and system compliance in area Shacks. The Regional Director of Operations must be able to lead and develop people. You will work closely with marketing and recruiting to drive guest traffic and build internal talent pipelines to keep up with company growth. From working side-by-side with our leaders to managing audits, you will serve as a critical driver of all things operational!
Key Responsibilities
Develops strategic and operational plans for their market(s), sets the goals, leads the execution, measures the results, and deploys the learnings and identifies the operational opportunities of the Shacks, and leads the charge (with Home Office Support when needed) to discover solutions
Places and develops Area Directors to meet the growth and performance needs of the company and acts as a consultant to Area Directors and General Managers to analyze current business(es) and lays out plans for future improvement.
Maintains and strategizes management bench strength in preparation for successful growth and communicates and upholds expectations on deliverable information.
Leads the teams in ensuring compliance to safety, administrative, and legal procedures
Owns the operational Start-Up budget for new locations and manages the R&M budget by prioritizing resource needs.
Plans and coordinates roundtable discussions or conference calls within market(s) to ensure consistency in operational goals, messages and regional initiatives. Ensures open communication and understanding between Home Office disciplines and operations.
Demonstrates intensity and conviction to address and find solutions for operational shortcomings.
Skills & Knowledge
Demonstrated developer of people
Proven business acumen
Excellent interpersonal communication and presentation skills
Self-motivated leader with the ability to solve complex problems
Strong planning and organizational skills
Ability to create and implement management development plans
Proven track record and success managing multiple locations
Experience
Minimum 6 years of multi-unit restaurant management experience preferably supporting a global brand
Hands-on experience developing training programs and assessing skills
Bachelor's Degree (preferred)
Other Qualifications
Travel required
Our Benefits Include:
Career development opportunities – we are growing!
Competitive salary + quarterly performance bonuses + stock grants
Medical, dental, and vision insurance
401K plan with company match
PTO
Charitable opportunities to give back
Award-winning on-line training
Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
*Eligibility criteria applies
Pay Range - $112,000.00 - $192,050.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.Click the "Apply" button above to apply for this opening.
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.
Required profile
Experience
Other Skills
- Organizational Skills
- Interpersonal Communications
- Self-Motivation
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