Offer summary

Qualifications:

Workforce management experience in a supervisory or coordinator role., Expert-level Excel skills including formulas, pivot tables, and data visualization., Strong analytical and critical thinking skills for data-driven decision making., Ability to supervise a small team and ensure deadlines are met..

Key responsabilities:

Monitor real-time staffing and service levels to align with business needs.

Adjust schedules dynamically to optimize efficiency and productivity.

Track and analyze key performance indicators (KPIs) to measure success.

Lead a small team, ensuring timely task completion and developing workflows for efficiency.

Job description

About Company:

Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher level professional licenses.

Role Overview:

We are seeking a highly analytical and detail-oriented Evening Workforce Coordinator/ IRG Supervisor to oversee workforce management, service levels, and internal processes. This role requires strong Excel proficiency, KPI tracking experience, and critical thinking skills to manage real-time workforce adjustments and ensure smooth operations. The ideal candidate will also supervise a small team within the Internal Resource Group (IRG), ensuring all tasks meet department deadlines efficiently.

Key Responsibilities:

Workforce Management & Service Levels:

Monitor real-time staffing, adherence, and service levels to ensure coverage aligns with business needs.

Adjust schedules dynamically to optimize efficiency and productivity.
Identify and resolve workforce gaps or inefficiencies.

KPI & Data Analysis:

Track and analyze key performance indicators (KPIs) to measure team and department success.
Provide performance reports and actionable insights to leadership.
Use advanced Excel skills (pivot tables, macros, data visualization, etc.) to compile, analyze, and present workforce data.

Team Supervision & Process Oversight:

Lead and support a small team within the Internal Resource Group (IRG), ensuring timely task completion.
Set clear expectations and guide team members toward meeting department deadlines.
Develop and refine workflows to improve efficiency and accuracy.

Required Qualifications:

Workforce management experience in a supervisory or coordinator role.
Expert-level Excel skills (formulas, pivot tables, VLOOKUP, data visualization, automation).
Strong analytical and critical thinking skills with the ability to identify trends and make data-driven decisions.
Experience tracking and optimizing KPIs to improve operational efficiency.
Ability to supervise a small team, delegate tasks effectively, and ensure deadlines are met.
Strong communication and problem-solving abilities.

Preferred Qualifications: