Offer summary

Qualifications:

Outstanding customer service skills are essential., Prior experience in handling customer requests or issues is required., Technological proficiency with both software and hardware is necessary., Technical support experience is preferred but not mandatory..

Key responsabilities:

Field incoming requests and issues via phone, email, and chat.

Take ownership of requests and support them through resolution or escalation.

Document all requests and related support activities.

Collaborate with other teams to resolve issues and identify opportunities for self-service solutions.

LiveU is changing the rules of the game for live news and dynamic sports coverage, with flawless 5G 4K HEVC live streaming and remote production. Together with its cloud-based management and next-gen IP distribution platforms, LiveU offers the most cost-effective end-to-end contribution, production and distribution solution. The inventor and innovator of cellular bonding, the Company is synonymous with high-quality live video solutions, transmitted from anywhere in the world. Our broad portfolio of products sets the industry standard for live video production ranging from our newest, portable production-level field units and smartphones to satellite/cellular hybrid and external antenna solutions. LiveU creates a consistent bandwidth and a reliable connection so you can acquire, manage and distribute high-quality remote live broadcasts. With over 5,000+ customers in 150+ countries, LiveU’s technology is the solution of choice for global broadcasters, news agencies, sports and entertainment, streaming live video to TV, mobile, online and social media. LiveU units are used to cover all the major news, sports and entertainment events worldwide, including the US Presidential Election, the FIFA World Cup™, Winter and Summer Olympic Games, Super Bowl, US Collegiate Championships and red-carpet events. LiveU is a winner of the 71st Annual Technology & Engineering Emmy® Awards in recognition of its innovation and achievement in Video over Bonded Cellular Internet (VoCIP) technology. Please see http://www.liveu.tv/careers.html for open positions.

Job description

Description

About LiveU

Join the leader in live IP-video solutions for top broadcasters, sports organizations, public safety, and more. With over 5,000 customers in 150+ countries, LiveU is trusted to cover every major news and sports event, from the US Presidential Election campaign to the Summer and Winter Games.

Responsibilities

· Field incoming requests/issues via omni-channel platform (phone, email, and chat).

· Take ownership of requests and support through resolution or escalation.

· Document requests/issues and related support activity.

· Identify priority escalation situations and manage them according.

· Raise awareness of procedures that require modification and/or are missing.

· Collaborate across the company as needed to resolve requests/issues.

· Identify and report cases that could be addressed with self-service and/or automation.

Requirements

Flexibility to work every Sunday, Saturday, some holidays and extra hours as needed. Four shifts a week- Mandatory
Outstanding customer service skills.
Prior experience handling customer requests/issues (service).
Technologically proficient with software and hardware.
Technical support experience desired but not mandatory.

Required profile