Technical Support Specialist - Tier 2

Description

We are seeking a highly skilled Technical Support Engineer to join our dynamic team. In this role, you will provide top-tier technical support, troubleshoot issues, and ensure the smooth operation of our financial data services. The ideal candidate will have a strong background in cloud technologies, API usage, and data analysis, and will excel in managing and resolving data-related issues, especially those related to stock coverage and timely updates.

Key Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to our financial data services.
• Diagnose and troubleshoot technical issues, including data discrepancies and integration problems.
• Ensure the timely and effective resolution of client issues while maintaining high customer satisfaction.
• Monitor and manage the flow and updates of data, ensuring accuracy and timeliness of stock data coverage.
• Assist clients in integrating the company's APIs into their systems, offering guidance on best practices and troubleshooting integration challenges.
• Collaborate closely with the Customer Success team to ensure a seamless onboarding experience for new clients.
• Conduct product training sessions to help clients maximize their use of the company's tools and services.

Requirements

Technical Proficiency:

• Experience with cloud platforms and technologies.
• Proficiency in API usage and support.
• Familiarity with data analysis tools and techniques.

Industry Experience:

• Previous experience in a technical support role, preferably within the fintech industry (Level 2 support).
• Experience with stock data and financial analysis is a plus.

Key Skills:

• Excellent analytical and troubleshooting abilities.
• Strong communication skills, with the ability to convey technical issues to non-technical users.
• Ability to manage multiple tasks and prioritize effectively.