Legal and compliance-flavored ops manager

Help us to increase the number of successful products in the world!

• 🌍 Location: We are full-remote and globally distributed! Our current team is distributed between GMT-8 and GMT+2 so we currently only hire in these timezones.

• 🎤 Interview process: Read more about our interview process.

• 🖥️ Team: People & Ops

• 💼 Manager:  Fraser Hopper

• 💰 Compensation: Please check our compensation calculator.

• 🦔 Read more about how we hire and how we think about Diversity & Inclusion.

About PostHog

We help developers build successful products by giving them a suite of products to analyze, test, observe, and deploy new features. We currently offer product and web analytics, session replay, feature flags, A/B testing, a CDP, SQL access, and a data warehouse… and there’s plenty more to come.

PostHog was created as an open-source project during Y Combinator's W20 cohort. We had the most successful B2B software launch on HackerNews since 2012 with a product that was just 4 weeks old. Since then, more than 110,000 companies have installed the platform. We've had huge success with our paid upgrades, raised $27m from some of the world's top investors, and have shown strong product-led growth – 97% driven by word of mouth. 

We're growing quickly, but sustainably. We're also default alive, averaging 10% monthly revenue growth and with more than $10m ARR. We're staying focused on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.

What we value

• We are open source - building a huge community around a free-for-life product is key to PostHog's strategy.

• We aim to become the most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In our public handbook everyone can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from. We also have regular team-wide feedback sessions, where we share honest feedback with each other.

• Working autonomously and maximizing impact - we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.

• Solve big problems - we haven't built our defining feature yet. We are all about acting fast and iterating.

Who we’re looking for

We're scaling quickly, and onboarding customers and team members at a faster rate than ever!

This means more employment contracts (hello new country we're hiring in!), more commercial agreements (can you redline this MSA?), and more data frameworks to comply with that we haven't heard of yet (SOC 4???).

You'll join our small but experienced team of ops generalists during a critical phase of PostHog's growth. This is a broad role though - one day you might be helping our sales team close a giant deal, and the next you might be figuring out the intricacies of data protection in Canada with our infrastructure team.

You should apply if you like unblocking others and helping them go faster - you'll need to be both rigorous and commercial, balancing risk appropriately. Our philosophy as an ops team is to take things off the team's plate to enable people to do their best work - not add to their work by creating new process for the sake of it.

What you’ll be doing

• Be the go-to person internally for all compliance and day to day legal matters

• Own our external certifications like SOC2 and Data Privacy Framework

• Be our contracts quarterback - customers, team members, and vendors, oh my

• Automating as much of the above as humanly possible

• Act as the first responder to the extremely long list of unknown items that will come up - we just don't know what they are yet!

What you won’t be doing

❌ Telling people off for not doing their security training - please bring a sense of fun with you

❌ Creating a bunch of processes for the sake of it

❌ Playing redline pingpong with external legal teams

Requirements

• Worked at a US-incorporated startup company that handles a lot of data

• Led projects that involved legal work such as GDPR, CCPA, or HIPAA

• Have conducted a compliance audit like SOC2, ISO27001 or similar

• Experience negotiating commercial contracts with customers (bonus points if in B2B SaaS, but not strictly necessary)

• Relentless positivity

Nice to have

• Worked with UK & German entities from an employer perspective

• You don't need to be a qualified lawyer, but you could at least play one on TV