Offer summary

Qualifications:

Minimum of 3 years of Customer Success or account management experience, preferably in a SaaS environment., Proven ability to develop strategies that maximize technology solution value for clients., Strong active listening skills to identify issues and provide customer-centric solutions., Demonstrated ability to build relationships with decision-makers and work cross-functionally..

Key responsabilities:

Ensure high customer engagement and satisfaction, driving retention and growth.

Actively manage a book of business through value conversations, business reviews, and adoption planning.

Conduct proactive customer reviews to assess health, utilization, and identify churn threats.

Collaborate with cross-functional teams to identify product improvements and market opportunities.

Job description

Your Title: Customer Success Manager
Job Location: Westminster, CO; Remote Colorado; Remote Texas
Our Department: O&PS Customer Success

Are you passionate about customer success and building strong partnerships? Join our Customer Success department with a mission to build, retain, and grow our valued customers.

What You Will Do

As a Customer Success Manager, you'll ensure high customer engagement and satisfaction, driving retention and growth. Be the go-to person for our customers, conveying value propositions, championing their needs across Trimble's product lines, and promoting adoption and utilization of our solutions. This is an exciting opportunity to make a significant impact and foster customer growth with us!

Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning
Own and maintain account plans in collaboration with customer, including product utilization / rollout strategy
Execute proactive customer reviews to assess overall customer health, system utilization, current goals, value opportunities, and customer churn threats
Grow and expand customer product adoption and revenue
Identify risk as well as growth/expansion opportunities
Identify and partner with cross-functional teams and SMEs to identify product improvements, customer needs, industry trends, market activities, and competitors

What Skills & Experience You Should Bring:

Minimum of 3 years of Customer Success or account management experience ideally in a SaaS company
Proven track record in developing strategies to maximize technology solution value for assigned accounts
Active listening skills to identify root causes of issues and provide customer-centric solutions
Demonstrate executive presence and build strong relationships with decision-makers, executive sponsors, and end-users
Ability to work cross-functionally, effectively representing the Voice of the Customer

Location - Open to Westminster, Co or fully remote in the US. Customer base is in the Central and Eastern time zones

Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Bonus Eligible?

Yes

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact

AskPX@px.trimble.com

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