Administrative Assistant ZR_20730_JOB

This is a remote position.

Responsibilities:

• Monitor and manage customer inquiries, support tickets, and emails in HubSpot. 
  
• Respond promptly and professionally to customer inquiries, ensuring a high standard of customer service. 
  
• Route inquiries to the appropriate team members, ensuring timely resolution. 
  
• Troubleshoot and resolve any customer issues through email correspondence. 
  
• Ensure the accuracy of customer data and correspondence within HubSpot. 
  
• Generate reports to track response times, ticket resolution, and customer satisfaction. 
  

Shopify Order Fulfillment: 

• Process and fulfill orders from multiple suppliers on Shopify. 
  
• Ensure that all orders are properly logged, packaged, and shipped according to each supplier's specifications. 
  
• Coordinate with suppliers to ensure timely shipping and stock levels. 
  
• Resolve any discrepancies between orders and deliveries. 
  
• Maintain accurate inventory levels and update stock statuses within Shopify. 
  
• Manage customer communications regarding order statuses, tracking numbers, delays, or issues. 
  

Training and Onboarding: 

• Complete an intensive 2-week training program to gain proficiency in HubSpot and Shopify. 
  
• Learn company processes, policies, and procedures for both platforms. 
  
• Stay updated on new features and best practices for using HubSpot and Shopify to improve efficiency. 
  

General Administrative Support: 

• Assist with data entry and record-keeping related to customer orders and support cases. 
  
• Collaborate with team members and other departments (e.g., marketing, logistics) to resolve customer inquiries and ensure a smooth order process. 
  
• Maintain and organize documentation for order fulfillment procedures and customer support tickets. 
  

• 1-3 years of experience in customer support or a related role. 
  
• Proven experience with HubSpot (for email management, ticketing, and CRM purposes) and Shopify (for order processing, supplier management, and inventory tracking). 
  
• Strong written and verbal communication skills. 
  
• Ability to manage multiple tasks and priorities effectively. 
  
• Detail-oriented with strong organizational skills. 
  
• Ability to work independently and as part of a team. 
  
• Proficiency with office software (Microsoft Office). 
  
• Strong problem-solving skills and ability to troubleshoot customer issues. 
  

Preferred Qualifications: 

• Familiarity with order fulfillment processes across multiple suppliers. 
  
• Experience in eCommerce environments or in roles requiring cross-functional communication. 
  
• Knowledge of customer service best practices and KPI tracking. 
  
• Previous experience with HubSpot workflows, email automation, and reporting tools. 
  

Personal Characteristics: 

• Self-motivated with the ability to work efficiently without constant supervision. 
  
• Proactive and solution-oriented mindset. 
  
• Strong time management skills and ability to meet deadlines. 
  
• A customer-first attitude with a focus on providing exceptional service. 
  
• Willingness to learn new tools, systems, and processes as required.