AM Business Plan & Execution Project Manager

AM Business Planning & Execution Project Manager  

The Project Manager will coordinate and lead internal projects that support the Account Management organization to proactively deliver best-in-class service to our clients and drive increased retention. The ideal candidate exhibits a foundational understanding of account management best practices, in-depth knowledge of pharmacy benefit trends, and a passion for the experience of the end user: our customers.  This role will work closely with other cross functional partners and help drive a culture of collaboration where we support our client facing teams to deliver upon the needs of the market.

Job Responsibilities Include:

• Actively engage in activities across RxBenefits that deliver on our value proposition and an incredible customer experience.
• Assist Account Management leadership in developing and monitoring execution of communication and change management plans for projects and go-to-market strategies.
• Manage projects independently and escalate issues to management as appropriate. 
• Partner with cross-functional teams to understand areas of opportunity and/or process improvements, and provide high quality, timely deliverables.

• Collaborate with designated cross-functional teams to develop execution of the playbook for Account Management and coordinate on-going process improvements, product launches and drive accountability for client facing teams to meet KPIs.  

• Serve as a resource to guide internal partners to ensure resources and training supports the AM organization, and ultimately the end customer.
• Create communication and training plans as needed.
• Refine internal approaches and practices that continually invest in the success of internal team members and consistently deliver better results for our customers.
• Build deep trusted relationships across every department in the business. This role is a key thread that supports a collaborative culture and how we work together to support our brokers and clients

Required Skills / Experience Include:

• Bachelor’s degree
• 8+ years’ experience in a client facing role
• 2+ years’ experience managing various projects in a fast pace, changing environment, with proven outcomes to support a client success
• Expert organizational skills, including attention to detail and multi-tasking skills
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Strong experience presenting to leaders throughout the organization and demonstrated communication skills, both written and oral
• Ability to think strategically, connecting the dots on key business initiatives with keeping the client success experience in mind
• Employee benefits or healthcare experience required, Pharmacy benefits experience strongly preferred
• Passion for helping people be successful in their roles
• Deep understanding of what it takes to deliver successful customer outcomes
• Embraces technology and uses it to create efficiencies
• Process minded individual who understands the steps necessary to effectively guide a project, maximizing efficiency & quality
• Proven ability to manage the day-to-day needs to ensure projects are risk mitigated and remain on track for positive outcomes, while also having the ability to flex to handle multiple and competing priorities
• Superb communication, collaboration, and problem-solving skills rooted in a client-centered approach
• Sense of urgency necessary to meet goals and deadlines, with ability to be persistent and proactive
• Ability to manage complex projects concurrently and deliver impactful results

Based on relevant market data and other factors, the anticipated hiring range for this role is $96,000 - $120,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals. 

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates.  We offer a robust total rewards package that includes:

• Remote first work environment
• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance
• 401(k) with an employer match up to 3.5% available after 60 days
• Community Service Day to give back and support what you love in your community
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
• Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
• Tuition Reimbursement for accredited degree programs
• Paid New Parent Leave that can be used for adoption or birth
• Pet insurance to protect your furbabies
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most