Director of Client Services

ICC-IMS is looking for an energetic Director of Client Services (sales leader) to lead our team of Client Services Managers, oversee sales pipelines and initiatives, provide coaching and training in sales best practices and support strategic account pursuits and management. This integral role will report directly to our Chief Revenue Officer and be supported by the Client Services Coordinator.

Who We Are:

Based in Largo, FL, International Cybernetics Company (ICC) has designed and manufactured devices to collect road surface data since its founding in 1975. In May of 2022, ICC acquired Infrastructure Management Services (IMS), which is now fully integrated as the services division of ICC. Together, ICC and IMS boast almost five decades of experience in pavement engineering and analysis, software development, automated data collection equipment manufacturing, and ROW mapping. 

We enable data-driven decisions about pavement, sidewalk, and right-of-way (ROW) assets that empower agencies to get the most out of their budgets and deliver meaningful safety, maintenance, and rehabilitation results to their constituents.

Through our Core Values, Put the Customer First, Develop Expertise, Act with Integrity, Avoid Surprises, and Recognize and Reward, ICC emphasizes integrity, accountability, and teamwork in the workplace with a vibrant culture that empowers employees to be the best they can be. 

The company has a bright future in the new age of road data collection technology and is looking for team members who wish to be part of that vision. 

What We Offer:

Innovation in Action: Join a team that doesn’t just follow industry trends; we set them. At ICC, innovation is not a buzzword; it’s a way of life. Be part of projects that redefine standards and transform challenges into triumphs.

Collaborative Excellence: We believe in the power of collaboration. At ICC, you’ll work alongside industry experts, thought leaders, and passionate professionals who are committed to excellence. Your ideas will not just be heard; they’ll shape the future of our industry.

Continuous Learning: Our industry is ever-evolving, and so are we. ICC is a place where learning never stops. Whether it’s through training programs, mentorship, or hands-on experiences, we invest in your growth.

Client-Centric Impact: Every project at ICC is an opportunity to make a positive impact. Join us in delivering solutions that not only meet but exceed client expectations. Be part of a team that takes pride in its reputation for world-class customer support.

What We Look For:

Passion for Excellence: If you’re driven by a desire for excellence, you’ll find your home at ICC. We seek individuals who are passionate about pushing boundaries, solving challenges, and making a real impact in our industry.

Innovative Thinkers: Innovation is the cornerstone of our success. We welcome creative minds who bring fresh perspectives, challenge the status quo, and contribute to our culture of forward-thinking.

Team Players: Collaboration is at the heart of what we do. If you thrive in a team environment, value diverse perspectives, and believe in the power of collective achievement, you’ll fit right in at ICC-IMS.

Benefits:

• 100% employer-paid health benefit for employee coverage. 
• Dental 
• Long term disability  
• Group life insurance 
• Voluntary short-term disability and life insurance.  
• Retirement Plan with employer match 
• Paid Time Off 
• Paid Parental Leave

Compensation:

• Base salary of $100,000 - $140,000 annually, dependent on experience
• Bonus incentives

 Responsibilities:

• Execute sales strategies set forth by CRO/management and provide input to further develop and implement additional sales strategies to achieve business objectives and revenue targets.
• Lead, mentor, and manage a team of sales professionals to maximize performance and foster a culture of success.
• Hold the Client Services team accountable for maintaining adequate activity in their pipelines and tracking their progress in our CRM to ensure sales goals are met. 
• Direct the Client Services team to focus on the right activities at the right time in advance of identified strategic opportunities to maximize our chances of winning the sale.
• Provide guidance on sales techniques and best practices. 
• Collaborate with management on new and existing sales initiatives and implement initiatives within the team. 
• Analyze market trends and competitor activities to stay ahead of industry developments and communicate findings and recommendations to the management team monthly.
• Complete regular one-on-one coaching sessions, performance evaluations, and documentation of Client Service Representatives (direct reports).

Qualifications

• Bachelor’s degree or higher preferred.
• Minimum of 8 years of sales experience.
• Minimum of 5 years in a supervisory role.
• Experience in full cycle sales. 
• Strong oral and written communication skills.
• Intermediate to advanced skills in the Microsoft 365 suite. 
• Experience with CRMs (Salesforce experience preferred)
• Experience in the A/E/C industry is a plus.
• Experience in SLED sales preferred.
• Ability to travel as needed to meet with clients and support sales activities.