Offer summary

Qualifications:

Experience with HelloNote EMR and Google Drive preferred but not required., Strong organizational and multitasking skills are essential., Excellent written and verbal communication skills are necessary., Previous experience in a medical administrative role is a plus..

Key responsabilities:

Verify patient insurance coverage and benefits, and follow up on denied claims.

Schedule patient appointments and manage the appointment calendar.

Coordinate with medical staff to ensure smooth operations and maintain patient records.

Handle patient inquiries and provide personalized communications regarding treatment plans.

Job description

This is a remote position.

Virtual Rockstar is looking for a Medical Virtual Assistant to join our dedicated team. This is a full-time, remote position that will involve a range of administrative and patient support responsibilities, including insurance verification, scheduling, patient record management, and communication. The ideal candidate will have experience with tools such as HelloNote EMR and Google Drive, but our client is willing to train the right person.

About our client:

We are a dynamic physical therapy practice specializing in neurological and pelvic health therapies (Physical Therapy, Occupational Therapy, and Speech Therapy), along with wellness services such as nutrition education, personal training, and group exercise classes. We believe in taking a proactive approach to health and wellness, especially for individuals dealing with neurological issues. Above all, we value positivity, teamwork, and creating a family-oriented atmosphere where both patients and employees can thrive.

Our mission is to help our patients live healthier, longer lives, make meaningful connections, and find joy in their journey toward wellness.

Responsibilities:

Insurance & Billing:

Verify patient insurance coverage and benefits.
Follow up on denied claims and initiate appeals.
Secure insurance authorizations for treatments.
Follow up on unpaid claims and assist with generating billing reports for management.

Patient Scheduling & Appointment Management:

Schedule patient appointments and coordinate telehealth sessions.
Confirm appointments and send appointment reminders.
Manage and update the appointment calendar for therapists.
Handle patient inquiries via phone or email.
Reschedule appointments as needed.

Patient Coordination:

Greet patients and provide directions within the facility.
Coordinate patient referrals from other healthcare providers.
Send personalized communications to patients, including exercise and treatment plans.
Follow up with patients post-session to check on their progress.

Medical Staff Coordination:

Coordinate with medical staff to manage daily schedules and ensure a smooth flow of operations.
Maintain and update patient records within the EMR system.
Ensure patient privacy and confidentiality at all times.

General Administrative Support:

Call MD offices for plans of care, referrals, and other necessary information.
Respond to frequently asked questions (FAQs) from patients.
Handle general patient inquiries and ensure all information is accurately recorded.
Manage referrals and coordinate with other healthcare providers.

Requirements

Experience with Hellonote EMR, Google Drive/Gmail, Google Meets, Square, Availity, Inovolan clearinghouse, UHC provider portal, Cohere Health portal, Band app, and Wix.com is preferred, but not required.
Strong organizational skills with the ability to multitask effectively.
Excellent communication skills, both written and verbal.
Detail-oriented with the ability to maintain confidentiality and handle sensitive information.
Previous experience in a medical administrative role, especially in physical therapy or healthcare, is a plus.
A positive attitude and ability to work well in a team-oriented environment.

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.