Offer summary

Qualifications:

Bachelor’s degree in Information Systems, IT Management, or related field required., Six years of relevant experience can substitute for a degree., Five or more years of experience in Infrastructure and Operations, Release Management., Experience with ServiceNow ITSM and Tanium for deployment management is essential..

Key responsabilities:

Develop and implement release management policies and procedures.

Coordinate communications and training for the IT services release management team.

Manage the deployment of hardware and software components, ensuring proper documentation.

Schedule enterprise changes and maintain the release calendar for effective change coordination.

Job description

Description

ActioNet has an opportunity for a Release Management Specialist requiring a Public Trust clearance. This position is 95% telework and based in Fort Worth, TX or Oklahoma City, OK.

You will be pivotal in ensuring smooth and efficient software and hardware components deployment. You will collaborate with various teams to develop and implement release management policies and procedures, ensuring that all changes are meticulously planned, tested, and executed.

Your expertise will be crucial in maintaining the integrity of the release process, from initial planning to final deployment and post-release support. This role requires a proactive approach to managing risks, coordinating with stakeholders, and continuously improving release processes to achieve high-quality outcomes. The right candidate will work well with a team, exhibit excellent customer service skills, be self-motivated, and seek ways to improve the environment.

Duties and Responsibilities:

Policy and Procedure Development: Help generate release management policies and procedures and ensure compliance with established release and configuration management policies.
Outreach and Communication: Provide outreach, communication, and training to the IT services release management team. Coordinate communications with Business Partnership Services, including IT staff notices and customer notifications.
Deployment Management: Deploy hardware and software components. Ensure all change packages include documentation such as installation plans, service desk training, back-out procedures, and schedules. Manage pilot or key-site test phases and assist with final production readiness testing. Deploy to the production environment and report back on deployment success.
Change Coordination: Schedule enterprise changes and coordinate with customers and stakeholders. Maintain the release calendar and develop the "Forward Schedule of Change."
Post-Deployment Support: Sustain client patching (e.g., workstation patch management, Adobe, Chrome). Deploy verification (successful/unsuccessful), compliance reporting, and metrics. Report back to enterprise change management on deployment success and close the Change Release.

Basic Qualifications (required):

A bachelor’s degree in Information systems, business systems, management information systems, IT Management, or another IT degree is required. Engineering, math, and science degrees are acceptable substitute degrees. Six (6) years of relevant experience over and above the minimum experience requirements for the position will be considered equivalent to a Bachelor's degree.
Five (5)+ years of experience in Infrastructure and Operations, Release Management.
Experience with ServiceNow ITSM
Experience with Tanium for the deployment management

Preferred:

Experience with zScaler
ITIL 4

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Core Capabilities:

Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program: