Offer summary

Qualifications:

Full-working proficiency and fluency in English and Norwegian., Strong interest or experience in social media, games, and/or streaming., Excellent communication skills, both in-person and online., Some experience with community management is a bonus..

Key responsabilities:

Moderate and participate in live chat during shows broadcasted inside the PortalOne app.

Communicate feedback from the community to internal teams.

Respond to player inquiries on social media channels, primarily Facebook and Discord.

Support the Community Manager and collaborate with another Social Media assistant.

Job description

Since 2018, PortalOne has been laser-focused on its mission to converge the strengths of the games and TV industries to build an entirely new category: hybrid games. To succeed in forging this new category, we've built a team of experts from around the world, all bringing unique experiences from diverse industries. This, paired with our extensive roster of world-class investors and advisors, empowers us in delivering this next generation of entertainment.

We want to increase the joy and value of playtime and realize the full potential of immersive, gamified experiences to entertain, inspire, connect, and develop people around the world. Our mission is to be the ultimate destination for hybrid games, in the same way that Netflix is for TV and film, and Spotify for music. In the future, PortalOne will host hundreds of games and shows in every category and genre, offering something for everyone to enjoy. With our product now ready for the next phase, we’re gearing up to increase our velocity and supercharge growth.

Regardless of your role, department, or level, we focus on cultivating a supportive, team-oriented, and collaborative environment. The beauty of joining our team at this stage is that each department is currently relatively small, meaning that you will see your contribution have an impact on our products, and your work will directly influence the evolution of hybrid gam

THAT'S WHERE YOU COME IN

Hybrid games mean that we host shows inside our games platform, with our first show – The Arcade Show – taking place inside the PortalOne app several times a week. During the show, players compete against a special guest, with the chance to win real prizes. Each Arcade Show is about 15 minutes long.

We are looking for an assistant to help us manage our games community on various channels and during our shows. This role entails providing live chat moderation during the shows and acting as a go-between between our community and internal teams. You will be supported by our internal communications team and Community Manager and will work alongside another Social Media assistant.

YOUR CHALLENGE

Your tasks will include:

Moderating and participating on behalf of PortalOne in the live chat during the shows broadcasted inside the PortalOne app. You will be responsible for hyping up our players’ gameplay and scores, our hosts and guests, as well as providing helpful information for players with any questions during the show.
Communicate as a representative of PortalOne in our social media communities by:
- Sharing feedback from our community of players with internal teams
- Responding to inquiries from players on our various channels, primarily Facebook and Discord

WHO YOU ARE

We are looking for someone available 1-2 hours per day, 4-7 days per week.

If you would describe yourself as the following we would love to hear from you!

A great communicator: someone who is passionate, and who gets along well with others. You will be very comfortable with social interactions both in-person and online.
Full-working proficiency and fluency in English and Norwegian. You will discuss work-related tasks with PortalOne team members in both verbal and written form in English, and will required to communicate with players during our shows in Norwegian.
Strong interest or experience (personal or professional) across social media, games, and/or streaming.
Calm under pressure, with the ability to recognize and work out potential community issues.
Familiarity with Facebook and Discord
Some experience with community management, whether it’s managing your own community (e.g. Facebook group) or being an active part in other communities, is a bonus.
Some knowledge about the games industry is a plus.

ABOUT THE JOB

The job will require you to work approximately 1 hour per day. Work hours will be centered around our daily show at 21:00 CEST each day. You will be paid by the hour.

You must be able to work during the evening. Remote work is possible.