Senior Systems Engineer

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

In IT, our passion for technology drives us to bridge the gap between innovation and people. Our mission is to enhance the experience of everyone who interacts with technology. We are committed to fostering a culture of kindness and collaboration by building each other up. We support one another with empathy, both personally and professionally. Every team member is empowered to share their ideas and leverage their skills and experiences to strengthen our team.

As a Senior Systems Engineer, you are responsible for working closely with business stakeholders across the company as well as other IT team members to continuously improve technology and internal processes. Responsibilities include researching solutions, interfacing with vendors, evaluating software and/or hardware, automating processes through configuration of software and/or scripting, and proactively maintaining environments to ensure compliance with legal, regulatory, and security requirements. You act as an escalation point for the internal IT team, providing technical assistance, training, and/or mentoring as required. You work closely with IT leadership to document and implement standards, ensure financial efficiency of solutions, and manage complex projects. Monitoring emerging technologies, security events, and other industry news is also a requirement of this role. You work closely with business stakeholders and manage large-scale projects.

Responsibilities

• Installing, configuring, testing, troubleshooting, and maintaining operating systems, applications, and system management tools, ensuring high levels of availability, security, and performance.
• Directly support end-users as needed to support escalations or projects
• Assist in ongoing evaluation and management of IT vendor relationships and outsourcing arrangements
• Write and maintain custom scripts to increase efficiency, automate, and otherwise improve processes and systems.
• Serve as the ultimate senior level technical escalation point for Engineering and Information Security teams, owning issues until resolved
• Participate in on-call (PagerDuty) rotation to respond to critical incidents
• Design, deploy, and maintain best practices for system monitoring, change control, service level agreements, and infrastructure policies and standards
• Establish strong relationships with key technology stakeholders and facilitate, communicate, collaborate, and persuade others in the definition, adoption and implementation of a coherent architecture
• Provide senior level technical support, mentoring, training, and guidance to more junior members of the IT team

Qualifications 

Minimum Qualifications  

• 3+ years of experience in enterprise environment
• 3+ years of experience in supporting Windows, MacOS, and Linux operating systems and users in a cloud-first modern IT environment
• Ability to work independently with minimal supervision, strong problem-solving skills and focus on continuous improvement
• Strong critical thinking skills, ability to scope dependencies and global impacts while keeping track of the fine details
• Highly ethical, with a deep sense of responsibility for results and the impact on key stakeholders
• Ability to continuously learn new technologies and advance skillset
• In-depth knowledge of and hands-on experience designing, implementing, and maintaining Identity Lifecycle Management systems and IDaaS technologies (SAML, OIDC, SCIM, Okta, Microsoft Entra ID, Duo)
• Experience administering enterprise IT systems and applications such as Active Directory, Microsoft 365, Azure AD, Slack, and Zoom
• Experience with automation, configuration, and integration systems such as Puppet, Chef, Ansible, Workato, Celigo, etc.
• Experience writing and maintaining software written in common scription language like PowerShell, bash, and Python.
• In-depth knowledge of and hands-on experience of PowerShell or other modern scripting language
• Experience with monitoring, logging, and alerting systems
• Experience with IaaS such as AWS, Azure, or Google Cloud

Preferred Qualifications 

• Experience with Data Dog and/or Google Chronicle
• Experience with CI/CD tools and Git
• Experience working in a face-paced SaaS environment

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Medical coverage provided through Irish Life Health; premiums paid by the company 
• Life & disability insurance
• Pension plan with 5% company match
• Competitive time off package with 25 Days of PTO, 11 Company-Paid holidays, 2 Wellness days and 1 Paid Volunteer Day 
• Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program 
• Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career. 
• Charitable contribution match per team member  

Rithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.