Director, Service Delivery

Job Description:  

The primary objective of the Client Services Director, Service Delivery position is to work directly with clients to learn their goals and establish how the bswift can meet them.  This role will also own a book of business of clients representing approximately $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR). And lead a team of bswifters to support their clients needs and create/keep raving fans of bswift!     

Responsibilities 

• Own a book of business of clients representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR). Keeping up with bswift product and service information and updates. 

• Directly manage client relationship(s); ensure delivery quality and timeliness 

• Own project plans, governance & stewardships for our clients 

• Organize regular client meetings to ensure excellent customer service 

• Responsible for contractual compliance and managing financials 

• Hire and equip great people that reflect our core values; Higher Standards, Greater Accountability, & More Fun 

• Forecast and manage staffing levels and associated expenses 

• People management, career development coaching 

• Provide day to day guidance to the service delivery team  

• Assist in product strategy rollout of new technology and services to our clients 

• Drive efficiency through standard operating procedures (creation, refinements, and adherence) and through automation and challenging the status quo 

• Coordinate business strategy with bswift's leadership team: call center, COBRA/FSA, billing team, Product Management, additional COE Sharded Operations groups, and IT team as needed. 

• Assist in sales and marketing efforts as needed 

• Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners 

Qualifications 

• 12+ years of client relationship and/or benefit implementation experience 
• Proven experience leading and owning Client Renewals

• Significant health & welfare client relationship management experience to help consult clients and work through new benefit strategies 
• Detailed knowledge of employee benefits and related technology solutions 
• Proven experience as a people leader and managing teams 

• Strong customer service orientation to maintain high NPS score for book of business 

• Excellent verbal and written communication skills to be able to communicate with all levels of an organization from C-suite to benefits manager 

• Ability to assist and equip others to efficiently solve complex problems 

• Strong organizational skills are required including multi-tasking and working in a changing environment 

• Willingness to travel as needed (up to 10%) 

• A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience. 

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute?  No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. 

In the spirit of pay transparency, we are excited to share the base salary range for this position is $120,000-$150,000, exclusive of fringe benefits or potential bonuses.  If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!