Assistant Customer Support Analyst

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are seeking a highly motivated and exceptionally organized individual to join our JLLT PAM EMEA Support Team as an Assistant Customer Support Analyst. The successful candidate will play a crucial role in supporting the team with administrative tasks, providing exemplary customer support, and assisting with various software applications, including Yardi Voyager, Proactis, QlikSense, InvoiceER, and others as required. This position demands excellent software proficiency, outstanding customer service skills, and strong organizational abilities.

Responsibilities:  

As an Assistant Customer Support Analyst on the JLLT PAM Team, your core responsibilities will encompass:

1. Support Ticket Resolution: Efficiently manage and resolve customer support tickets, ensuring timely and satisfactory outcomes.

2. Client Coordination: Engage closely with clients to comprehend their needs, address inquiries, and deliver superior customer satisfaction.

3. Superior Customer Service: Provide exceptional customer service by adeptly handling inquiries, complaints, and suggestions with promptness and professionalism.

4. Organizational Proficiency: Maintain meticulously organized records of tickets, customer interactions, and related information to ensure seamless operations and efficient customer support.

5. Project Assistance: Contribute to various team projects, ensuring successful execution and delivery of assigned tasks.

6. User Access Management: Oversee user security access, including the addition and removal of users from various applications, adhering to established guidelines and protocols.

7. Documentation Management: Create and maintain current and future training documentation, including SharePoint sites for the entire team.

Qualifications:

Required:

• Proven experience in customer support or a related role, demonstrating exceptional customer service skills and problem-solving aptitude.

• Comprehensive knowledge of Microsoft product suite, including Word, Excel, PowerPoint, and Outlook.

• Outstanding organizational, problem-solving, and communication skills.

• Proactive approach to customer support and issue resolution.

• Demonstrated ability to work effectively in a collaborative, team-oriented environment.

Desired:

• Proficiency in Yardi Voyager, with a robust understanding of its functionalities and capabilities.

We invite customer-focused professionals with exceptional software skills and a passion for delivering outstanding support to join our dynamic team. Contribute to the success of JLLT PAM operations while providing unparalleled customer experiences.

Please note that this position requires adherence to UK working hours and may occasionally necessitate flexibility to accommodate business needs.

To apply, please submit your comprehensive resume and a compelling cover letter detailing your relevant experience and motivation for this position.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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