Offer summary

Qualifications:

Minimum University degree or College diploma or equivalent work experience., Technical Diploma or equivalent training in auto body repair., 1-3 years of auto damage estimating experience, preferably using ADP or Mitchell systems., Strong customer service, organizational, negotiating, and communication skills..

Key responsabilities:

Create damage repair estimates virtually through photos and/or video.

Negotiate settlements with clients and repair facilities.

Ensure compliance with regulatory and ethical policies while delivering quality results.

Provide training and technical guidance to team members and support partnerships with agents and brokers.

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Job Description Summary
Reporting to the Manager Claims Auto Field, the Virtual Claim Specialist Damage Estimator (VCH) ensures we deliver on our promise to help restore our customers after they had a loss in a fast, fair and efficient manner. You will create damage repair estimates virtually through photos and/or video and negotiate supplements with repair facilities.

Accountabilities:

Reviewing damage photos & claim file loss details to validate damages are loss related
Create a loss damage estimate that accurately represents known damages
Explain the repair estimate to the client and negotiate a settlement
Explain the rental process
Ensure the delivery of individual results within appropriate metrics, including quality, quantity timeliness, productivity and customer satisfaction
Provide on the job training and feedback for team members as requested by manager
Recommend and implement changes and or enhancements to claim policies, Best Practices, procedures and continuous improvement
Support effective partnerships with agents and brokers
Ensure compliance with overall ACG, and regulatory, legal and ethical policies and requirements, including but not limited to Sarbanes Oxley, Privacy, Security and governance, to ensure adequate mitigation of risks
Attend industry seminars relative to automotive repair
Provide ongoing technical advice and guidance to Claim Assistants and Claim Advisors
Make claim decisions that fall within the scope of the Claims Best Practice and within personal authority level

Qualifications:

Minimum University degree/College diploma or equivalent work experience
Technical Diploma or equivalent training in auto body repair
Experience in estimating vehicles using ADP or Mitchell systems
Minimum 1-3 years auto damage estimating experience
Must be I-CAR Platinum or currently working on attaining this designation
Enrolled in, or completion of, CIP designation
Strong customer service skills
Excellent organizational skills
Excellent negotiating skills
Excellent written and verbal communication skills
Knowledge of Assistplus, the auto policy and auto repair procedures
Proficient keyboard skills and computer literacy

#LI-KT1

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.®

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