Automation Engineer

Description

Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 60 countries, at scale. 

Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.

What you get to do:

Tooling Development and Automation

Design, implement, and optimise internal tools to enhance operational efficiency and automate workflows.

• Develop and maintain internal tooling solutions, incorporating AI/ML capabilities where applicable.
• Identify and implement automation opportunities using AI and ML technologies.
• Integrate SaaS platforms (e.g., HubSpot, Zendesk) with internal company tools via APIs and web technologies.
• Develop and maintain documentation for tools, integrations, and automation processes.
• Troubleshoot and resolve technical issues related to integrations, automation, and AI-powered solutions.

AI and Machine Learning Integration

Utilise AI/ML frameworks to enhance automation, improve processes, and increase operational effectiveness.

• Apply AI/ML technologies to optimise automation processes and workflows.
• Develop and deploy AI/ML models to enhance support tools and internal systems.
• Stay up to date with advancements in AI, ML, and automation technologies, ensuring their effective application.
• Integrate AI/ML models into existing systems and workflows to drive innovation and efficiency.

Cross-Functional Collaboration

Work closely with internal teams to understand automation requirements and deliver effective solutions.

• Collaborate with Operations teams to identify inefficiencies and opportunities for automation.
• Work alongside Product, Engineering, and Support teams to develop AI-enhanced automation tools.
• Ensure smooth communication between teams for seamless tool integration and process optimisation.
• Provide technical guidance and support to internal teams using automation tools.

Continuous Improvement and Innovation

Enhance and refine automation solutions through continuous iteration and technological advancements.

• Monitor and improve existing tools, ensuring they align with best practices in AI and automation.
• Identify and implement enhancements to improve tool performance and user experience.
• Adopt a proactive approach to problem-solving, optimising automation processes for efficiency.
• Contribute to the development of best practices for internal tooling and automation solutions.

Requirements

What it takes to succeed:

Knowledge, Skills & Abilities

• Strong expertise in web technologies (HTML, CSS, JavaScript) and API development (RESTful, GraphQL).
• Experience with server-side frameworks such as Express.js (Node.js), Django (Python), or Spring Boot (Java).
• Proficiency in scripting languages (e.g., Bash, Python) for automation tasks.
• Familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch) and automation deployment tools.
• Strong understanding of AI/ML model integration into existing workflows.
• Excellent problem-solving skills with high attention to detail.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• Ability to work independently and manage multiple priorities efficiently.

Years of Experience

• 3-5 years of experience in automation engineering, AI/ML integration, or internal tooling development.
• Experience working cross-functionally with Product, Engineering, and Support teams to drive automation initiatives.
• Proven track record in optimising workflows, reducing manual processes, and improving operational efficiency.

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.