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Pre-Sales Lead TECHM-JOB-24881

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

5+ years of customer service experience, including 2+ years in project management or team lead roles., Excellent written and spoken English communication skills., Strong verbal and written communication skills, with proficiency in Excel for analysis and reporting., Experience in developing and redesigning business processes and presentation skills..

Key responsabilities:

  • Develop and deliver communications for the Demonstration Loans Program to Sales in the Americas region.
  • Ensure high field satisfaction through survey follow-ups and proactive training.
  • Monitor regional reports to analyze Demonstration Loan performance and trends.
  • Lead global projects related to field engagement, requiring cross-functional collaboration.

Keylent Inc logo
Keylent Inc Information Technology & Services SME https://www.keylent.com/
201 - 500 Employees
See all jobs

Job description

Pre-Sales Lead TECHM-JOB-24881
Work location – Remote
Skill: Sales Skills
Role – Supply chain Project Manager
Client – Cisco
Relationships:
• Manages relationships with Sales Field team members
• Engages with vendor Customer Service team members
• Engages with vendor and Cisco Supply Chain and Systems teams
• Develops strong overview of Demonstration Loans Program and drives Process, Tool and business flow improvements
• Develops and delivers Demonstration Loans Program communications to Sales for the Americas region
• Ensures high field satisfaction with program through survey follow up and proactive training
• Aligns processes with colleagues in other regions
• Identifies Sales Process, Tools and Training opportunities
• Engages and represents Sales with cross-functional teams
• Monitors regional reports to understand Demonstration Loan performance and trends
• Leads additional global projects / initiatives relating to field engagement which require cross functional partnerships
• Supports high-level escalations, performing root cause analysis and driving process improvement discussions to ensure ongoing field satisfaction
Responsibilities:
• Develops and delivers Demonstration Loans Program communications to Sales for the AMERICAS region
• Ensures high field satisfaction with program through survey follow up and proactive training
• Develops strong overview of Demonstration Loans Program and drives Process, Tool and business flow improvements
• Aligns processes with colleagues in other regions
• Identifies Sales Process, Tools and Training opportunities
• Engages and represents Sales with cross-functional teams
• Monitors regional reports to understand Demonstration Loan performance and trends
• Leads additional global projects / initiatives relating to field engagement which require cross functional partnerships
• Supports high-level escalations, performing root cause analysis and driving process improvement discussions to ensure ongoing field satisfaction
Technical Skills:
• Excellent ENGLISH written and spoken (essential)
• Strong verbal and written communication skills (essential)
• Excel to intermediate level e.g. trending analysis, reports etc (essential)
• Developing and redesigning business processes and presentation skills (essential)
• Typically requires 5+ years customer service experience, including 2+ years of project management or team lead experience
Soft Skills:
• Above average interpersonal and relationship skills
• High levels of customer orientation and service excellence
• Efficient collaborative skills with internal / external customers and cross functional teams
• Ability to prioritize and capacity to work under pressure and tight deadlines
• Excellence in problem solving and decision making
• A "can do” and positive attitude, proactive engagement and solutions seeking
• Teamwork, ability to share, trust and gain credibility across the board
• High levels of Accountability and Ownership
• Open to change and work under a constant business change environment
• Goals and objectives orientation

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Project ManagementProcess ImprovementBusiness ProcessIndustry Trend Analysis

Other Skills

  • Customer Service
  • Sales Acumen
  • Communication
  • Microsoft Excel
  • Decision Making
  • Accountability
  • Collaboration
  • Adaptability
  • Teamwork
  • Goal-Oriented
  • Prioritization
  • Social Skills
  • Problem Solving
Are you interested?

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