Guide Operations Coordinator

Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. We are seeking a Guide Operations Coordinator that will be part of the Guide Department and is mainly responsible for Guide Housing and Travel. 

The Guide Operations Coordinator must possess a wide variety of skills including an understanding of the travel industry, the ability to provide exceptional hospitality and support to both coworkers and vendors, strong organizational and communication skills, and a self-motivated attitude. This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry and on the world at large. 
 
POSITION RESPONSIBILTIES INCLUDE, BUT ARE NOT LIMITED TO: 

• Own the Guide Housing standards & process for the Guide Department. 
• Create and maintain strong relationships with property owners globally. 
• Own Guide Housing budget and negotiations. 
• Facilitate Guide Off-site Hotel process, where applicable. 
• Responsible for Guide Travel program, handling flights and transportation. 
• Direct liaison to Concur Solutions & Adelman travel partners. 
• Direct Responsible Individual (DRI) for monthly reporting of Housing & Travel goals and metrics. 
• Assist in schedule creation and maintenance. 
• Complete Guide Bookings 30 days out - input schedule data using Trek Travel’s booking system.
• Create reports on demand. 
• Event planning and guide training event coordination, including occasional travel. 
• Daily team correspondence via phone and email and scheduled weekly or bi-weekly check-ins. 
• Work alongside team members around the globe. 
• Cross departmental work and additional duties as required. 

WHAT ELSE WE’D LIKE TO SEE FROM YOU: 

• You believe in the importance of hospitality and customer service, recognizing that customers are all around. 
• You rock a positive, solution-oriented attitude and always ask “how can I help?” 
• You always exude a fun and flexible attitude while contributing to the overall success of your Team. 
• A company’s culture can make or break a job offer for you. 
• Excellent communication skills – verbal & written. 
• Customer service experience preferred. 
• Expert attention to detail, efficiency and works with a sense of urgency. 
• Takes initiative to continuously improve processes and is solution oriented. 
• Availability Monday-Friday - schedule may flex to include evening and weekend hours depending on time of year.  

TREK TRAVEL OFFERS: 

• A fast pace, casual, fun, and flexible company culture where initiative and pro-activity are highly valued  
• 401(k) with company match  
• Competitive Paid Time Off package  
• Reward program for sustainable commuting to the office 
• Employee discounts and outdoor industry discounts  

At Trek Travel, we think outside the box, continuously improve, encourage feedback, and give it all we’ve got, all the time, no exceptions. This is a part-time non-exempt position. This position has the flexibility to be fully remote and reports to the Director of Guide Operations. Interest in the active travel industry is beneficial, but not necessary. 

If you have what it takes to join our team and the desire to help shape Trek Travel’s future, we wish you the best of luck and look forward to your application!