Bachelor's degree in Computer Science or related Engineering field., 4-6 years of relevant experience in software testing., Proficiency in Manual & Automation Testing, API testing, and scripting languages like Java/Python., Knowledge of CI/CD technologies and experience with Test Automation Frameworks..
Key responsabilities:
Testing AI-based conversational products to ensure quality.
Monitoring and improving quality assurance processes and standards.
Providing detailed testing feedback to enhance AI model accuracy.
Collaborating with multiple teams to promote data quality awareness.
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Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further.
Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results.
Doing this all while significantly reducing cost.
Netomi is building the first Relationship Operating System and its three main benefits for companies are:
- Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries)
- Improved resolution time
- Increased customer satisfaction and support quality
People love our patented, no-code platform, which works across messaging, chat, email and voice.
The platform also understands 100+ languages - ¡Qué bueno!
Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well!
We can't hire fast enough, join this incredible team today!
At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.
Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolution? We should talk.
Job Description:
We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
Job Responsibilities
Testing of AI based conversational products
Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
Providing a high level of data quality awareness across multiple teams
Evaluating and identifying where enhancements in accuracy of models are required
Detailed testing feedback preparation to help the team to improve AI models
Requirements
A good focus on delivering high-quality products and a passion for learning new technologies.
Should have a passion for Manual & Automation Testing, Test Planning, Test Cases, Preparation, and Execution.
Should have experience in API testing and scripting languages, like Java/Python.
Hands-on experience in Test Automation Framework implementations in Enterprise software environments with open-source tools such as Selenium, TestNG/JUnit, Rest Assured etc.
Accurate Knowledge of CI/CD technologies (e.g. Jenkins, Git, Maven, etc.).
Bachelor in Computer Science or related Engineering field with 4-6 years of relevant experience.
Should understand testing requirements related to the current product and should have excellent knowledge of Functional and Non Functional Testing concepts and tools.
Ability to work in a fast-paced and dynamic work environment.
Exposure to New technology, Problem-solving skills, Self-motivated and self-starter, work without supervision.
Knowledge of any Database (MySql, etc) and load test testing like Jmeter is a plus.
Excellent written and verbal communication
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.