Offer summary

Qualifications:

Exceptional presentation and communication skills, Strong analytical thinking and troubleshooting abilities, Proficient in PC operation and MS Office, Ability to work collaboratively in a team environment..

Key responsabilities:

Conduct training sessions for onboarding and employee development

Evaluate team members based on standard processes and procedures

Report evaluations and feedback to management regularly

Create and update training materials and evaluation quizzes.

Job description

Description

Position at ARRISE

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 7,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with 7,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

The role:

Responsible for the training of Customer Support employees and ensure the quality of work by ensuring constant review and offer recurrent reporting on the individual and team evaluation. The Customer Support Trainer is also in charge of reporting to the department management relevant feedback about the progress of the team as a group and individually.

Responsibilities and experience:

Perform all training session necessary for onboarding and employee development.
Ensure all evaluation steps are performed for each team member based on standard process and department working procedures.
Reports with recurrency all evaluations to the management.
Tracks and reports to management all areas were the team members need individual or collective re-training.
Prepare the necessary reporting regarding the activity performed regarding both training and quality assurance activities.
Keeps record of the progress for each team member
Creates and updates accordingly training materials on SOP, products, and processes.
Creates and updates accordingly the evaluation quizzes for each level and is directly involved in mapping SOP and processes
Collaborates on improvements in processes.
Delivers the performance of work in such a way as to be an example for colleagues in terms of discipline and professionalism.
Represents the management team and the interests of the management.
Read and read the company's standards.
To use the company's technology in an appropriate way.
To notify the management regarding the deviations from the imposed standards.
To use working time exclusively for work tasks.

Requirements: