Offer summary

Qualifications:

Experience in customer onboarding or account management roles., Strong communication and interpersonal skills to work with clients and teams., Ability to manage multiple projects and prioritize tasks effectively., Technical understanding of hardware installation processes is a plus..

Key responsabilities:

Manage onboarding activities for priority accounts in the UK.

Collaborate with clients and framework installers to ensure timely and accurate hardware installation.

Drive customer engagement to maximize the benefits of SAM4 installation.

Work closely with internal teams to deliver exceptional customer service.

Job description

Hi, we are Samotics!

Our AI-driven solutions help industrial companies cut energy waste, prevent pollution, and eliminate unplanned downtime. With a mission to reduce global energy consumption by 15%, we're leading in technological innovation.

About the team 👋

The UK Customer Onboarding Manager works as part of our UK onboarding team, included within our UK business here at Samotics. In this role, the UK Customer Onboarding Manager will take on full responsibility for one or more of Samotics’ priority accounts and drive our onboarding activities as clients across the UK install Samotics SAM4 hardware.

This role involves working with our clients across the UK as well as their appointed framework installers to drive a right first-time installation of our hardware at pace, allowing our clients to reap early benefits of efficient SAM4 installation.

Our UK Onboarding team works alongside our broader UK business that includes our fantastic Strategic Account Executives, Customer Success managers, Asset Reliability Specialists and field based Reliability & Efficiency Technical experts to provide an end to end offering that drives world class customer service for our UK client base.

Required profile