Head of VIP Department

We are a dynamic iGaming company with 5+ years of experience and a team of 1,000+ specialists. Our portfolio includes 8 successful projects, loved by players and operating across Tier 1-3 markets.

At our core, we attract and value top talent, allowing us to streamline processes and expand into new markets with confidence.

💼 Join us as the Head of VIP Department and become part of a team that launches new projects, drives innovation, and shapes the future of iGaming! 🚀

🎯Who we’re looking for:

We need a VIP expert to take full ownership of our VIP department (CIS markets). If you thrive on building processes, leading teams, and working with high-value players—this role is for you! 💎

💼Your Responsibilities:

🎯 Oversee and manage the VIP department (CIS markets)
💰 Develop and execute financial plans
🛠 Ensure smooth department operations
👥 Build, motivate, and retain a high-performing team
📊 Analyze, report, and forecast workload and performance
🔍 Identify and resolve problem areas proactively
📈 Manage budgets and conduct competitor analysis
🎁 Create compelling VIP offers and optimize player segmentation
🤝 Make key decisions on VIP player cases
⚡ Automate and optimize business processes

📌What we’re looking for:

✔️ 3+ years of leadership experience (managing team leads & structured teams)
✔️ Proven track record of building teams from scratch
✔️ Deep expertise in CIS markets
✔️ Gaming industry background (betting is a plus!)
✔️ Fluency in Russian/Ukrainian, English B2+
✔️ Strong understanding of Gaming metrics & VIP player management

🛠 Tech & Soft Skills:

🎯 Proficiency in telephony, CRM, messengers, email & SMS marketing
📊 Strong business acumen – market analysis, VIP processes, and player engagement strategies
🗣 Exceptional communication skills – comfortable interacting with all levels, including C-level executives

🚀 Ready to take your VIP management career to the next level? Apply now and let’s make an impact together! 🎉