Offer summary

Qualifications:

12+ years of experience in manual QA testing with a focus on Salesforce applications., Hands-on experience testing Salesforce Service Cloud, Sales Cloud, or Experience Cloud in a customer-facing environment., Strong understanding of utility industry customer interactions such as billing and service requests., Proficiency in using JIRA, Azure DevOps, or similar defect-tracking tools..

Key responsabilities:

Design, develop, and execute manual test cases for customer-facing Salesforce applications.

Identify, document, and track defects using JIRA or Azure DevOps.

Collaborate with Salesforce administrators and developers to ensure successful deployment of changes.

Advocate for QA best practices and contribute to test documentation and knowledge sharing across teams.

Job description

Position Title: Sr Salesforce QA Engineer
Type of hire: 12 Months
Location - Houston, TX (Remote)

Salesforce QA Engineer to join our team and support the Salesforce platform in the utility industry. This role focuses primarily on testing to ensure high-quality customer interactions, seamless workflows, and optimal user experiences. The ideal candidate will have hands-on experience testing Salesforce Service Cloud, Sales Cloud, or Experience Cloud, with a strong understanding of customer journeys in a utility environment.

Key Responsibilities
· Test Planning & Execution
o Design, develop, and execute manual test cases for customer-facing Salesforce applications.
o Validate workflows, UI/UX, and integrations with third-party systems.
o Conduct functional, regression, exploratory, and UAT testing for Salesforce configurations and enhancements.
· Defect Management & Quality Assurance
o Identify, document, and track defects using JIRA, Azure DevOps, or similar tools.
o Work closely with developers, business analysts, and stakeholders to ensure issues are resolved.
o Ensure compliance with industry standards, regulatory requirements, and best practices.
· Collaboration & Communication
o Partner with Salesforce administrators and developers to ensure successful deployment of changes.
o Work with business teams to understand customer needs and translate them into test cases.
o Participate in Agile ceremonies such as sprint planning, stand-ups, and retrospectives.
· Continuous Improvement
o Advocate for QA best practices and suggest process improvements.
o Assist in defining test strategies to optimize manual testing efforts.
o Contribute to test documentation and knowledge sharing across teams.

Required Qualifications
· 12+ years of experience in manual QA testing with a focus on Salesforce applications.
· Experience testing Salesforce Service Cloud, Sales Cloud, or Experience Cloud in a customer-facing environment.
· Strong understanding of utility industry customer interactions (billing, service requests, account management).
· Familiarity with Salesforce data models, workflows, and configurations.
· Hands-on experience with test case management tools (TestRail, qTest, Zephyr, etc.).
· Proficiency in using JIRA, Azure DevOps, or similar defect-tracking tools.
· Experience with API testing using tools like Postman (a plus but not required).
· Strong analytical and problem-solving skills.
· Excellent communication and collaboration abilities.

Required profile