Sales Support Representative

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Type

Remote

Job Summary

The Sales Support Representative (SSR) will work with assigned Territory Manager(s) under the direction of the Sales Support Team Manager. As requested by the TM, the SSR will be responsible for the telephone, e-mail, and sales of targeted products into existing clients, conversions of existing customers between products, and for selling consumables, accessories, and software solutions to both ZOLL customers and competitive accounts.

In addition to their efforts in supporting sales activity, the SSR will act as a liaison between customer and support, responsible for escalating and triaging customer concerns. Working closely with other ZOLL support teams, you will ensure the concern is directed to the appropriate resource for correction and you will own the follow up of the escalation to assure loop closure.

Finally, the SSR will be responsible for the general sentiment of their assigned customer base. Utilizing standardized surveys and feedback tools, you will report on customer sentiment, develop action plans to improve customers with poor sentiment/churn risk, act on your plan with the support of other needed resources within ZOLL, and repeat the sentiment loop.

Essential Functions

• Develop an advanced understanding of the EMS industry including the unique needs and business challenges of our existing clients.
• Develop a strong understanding of the functionality and business uses of ZOLL products.
• Prepare sales quotes and negotiate contracts within specified authority.
• Manage and report on activity in review meetings with management.
• Gain leads for TMs to follow up with by cold calling EMS customers
• Sell Consumables and accessories to existing and new ZOLL customers as well as exploring new opportunities with competitive accounts
• Increase accessory and consumable market share
• Increase software and solutions market share
• Work with customers to optimze their ZOLL portfolio of products for the best possible clinical and operational outcomes
• Maintain accurate records of all call activity in Salesforce.com
• Build rapport and relationships with territory sales managers and customers through prompt, courteous, efficient, and professional service.
• Respond to customers concerns and help to resolve them by directing them to the appropriate resource and escalating the issue when needed to reach a resolution.
• Partner with the Territory Manager team to assure successful achievement of sales goals.
• Own churn with your assigned account base.
• Comply with all policies and standards.
• Any other job responsibilities as assigned by management and subject to modification.

Required/Preferred Education and Experience

• Bachelors degree preferred
• 3-5 years of sales support experience

Knowledge, Skills and Abilities

• Excellent negotiation skills
• Consistent Achievement of Sales and Revenue Quotas and Goals
• Account Management
• Ability to effectively communicate and credibly influence people at all levels
• Proven experience in the delivery of solutions that are client-focused and based on the needs of customers
• Demonstrated ability to effectively handle multiple projects
• Ability to manage competing priorities between the Territory Managers that you will support, your customers, and ZOLL Leadership
• Ability to pay strict attention to details
• Excellent presentation skills
• Excellent listening ability
• Excellent communication skills – both verbal and written

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

The hourly pay for this position is $30.00/hourly

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.