Technical Services Engineer

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers succeed with MongoDB. 

FedRamp engineers are specifically tasked with supporting our government customers in our FedRamp Atlas environment. This includes SLED (State and Local Government and Education), various federal agencies, and other customers that leverage FedRamp. 

This role will be based remotely in Hawaii.

Cool things you’ll do 

You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in scaling MongoDB, from initially small implementations to some of the largest in the world. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. 

What you need 

We consider all candidates with an eye for those who are self starters, insatiably curious, and are driven to understand how big systems work at scale. 

The ideal candidates should have strong technical experience in one (or more) of the following areas 

• Systems administration 
• Distributed systems 
• Network administration 
• Database architecture and administration 
• Application architecture 
• Data architecture and design
• Performance tuning and benchmarking. 
• Extra bonus points if you experience in one or more of: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform). 

It’s crucial for every candidate that they can check off all of these boxes 

• Excellent communication skills, both written and verbal 
• Genuine desire to help people 
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills 
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time 
• Desire and ability to rapidly learn a wide variety of new technical skills 
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help 
• Candidates will be expected to work from home, and must have sufficient home offices to be able to facilitate both normal day work as well as overnight on-call / shift work, including a quiet space to work and take calls, sufficient access to the internet to support video calling, cell phone service, etc

Scheduling 

• The FedRamp team is composed of three separate shifts: first shift, second shift, and third shift 
• THIRD SHIFT: This job posting is for the third shift, with an anticipated start of day in the evening and an end time in the early morning (6pm-3am HT) 
• There is a desired commitment to this shift though applicants must have the flexibility to work a more typical schedule during their ramping period (between 6 to 9 months) before transitioning to third shift 

Special requirements for this role 

• Be a US Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) 
• Willingness and ability to participate in pager duty rotations during nights, weekends and holidays (approximately one out of every six weeks), at least during an initial ramping period (and potentially permanently)
• This role will be fully remote

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

REQ ID: 1263086576