Administrative Assistant

Role Name: Administrative Assistant

Schedule:

• Full-time - Monday to Friday 8am to 5pm EST
  

Client Timezone: Eastern Time (ET)

Client Overview

Join a thriving mobile RV repair business that’s revolutionizing the way RV owners receive maintenance and repair services. Our client is a dynamic, customer-focused company that brings expert RV care directly to clients’ locations, primarily in RV parks across Florida. As a growing enterprise, we’re seeking a detail-oriented professional to support our expansion and help deliver top-notch service to RV enthusiasts.

Job Description

As an Administrative Assistant, you’ll be the backbone of our mobile RV repair operation, ensuring smooth day-to-day functioning while our technicians focus on delivering exceptional service. This role offers a unique blend of customer interaction, financial management, and operational support. You’ll be instrumental in maintaining customer relationships, streamlining our processes, and contributing to the overall growth of the business. If you’re passionate about organization, enjoy problem-solving, and have a knack for multitasking, this position offers an exciting opportunity to make a significant impact in a rapidly evolving industry.

Responsibilities

• Manage our invoicing system, ensuring accurate and timely billing for all repair services
  
• Serve as the primary point of contact for customer inquiries, providing friendly and efficient communication
  
• Coordinate and schedule mobile repair appointments, optimizing our technician’s route and time
  
• Handle sensitive documentation including warranty claims and insurance paperwork
  
• Conduct research to source high-quality, cost-effective parts for RV repairs
  
• Maintain and update our customer database, ensuring all information is current and easily accessible
  
• Assist in developing and implementing new organizational systems to improve business efficiency
  
• Support the owner in various administrative tasks, adapting to the evolving needs of the business
  

Requirements

• Excellent organizational skills with a keen eye for detail
  
• Strong written and verbal communication abilities, with a focus on customer service
  
• Proficiency in office software suites and willingness to learn new technological tools
  
• Experience in managing multiple priorities in a fast-paced environment
  
• Basic understanding of financial processes, including invoicing and simple bookkeeping
  
• Ability to work independently and take initiative in problem-solving
  
• Flexibility to adapt to changing business needs and take on new responsibilities
  
• Interest in or willingness to learn about the RV industry
  
• Comfortable working remotely and maintaining consistent communication
  
• High school diploma required; Associate’s or Bachelor’s degree in Business Administration or related field preferred