Offer summary

Qualifications:

1-3 years of experience in operations, logistics, or supply chain roles., Strong problem-solving skills and attention to detail., Proficiency in Excel, including Pivot Tables and complex formulas., Good communication skills for effective collaboration with teams and partners..

Key responsabilities:

Create packing lists and invoices for wholesale orders and troubleshoot fulfillment issues.

Act as the main point of contact with the 3PL warehouse to ensure timely deliveries.

Support the launch of new products on the e-commerce platform and manage returns processes.

Coordinate with shipping carriers and assist in monitoring inbound shipments.

Job description

About the Client

Janji is more than just a running apparel brand—it is a company on a mission to explore, connect, and give back through running. The brand creates high-performance running gear inspired by different parts of the world, with 2% of every sale supporting clean water initiatives in those regions.

Janji is seeking an Operations Analyst to join its team and assist in optimizing wholesale operations, coordinating with its third-party logistics (3PL) warehouse, managing inventory, and facilitating inbound shipments from factory partners. The ideal candidate should have a keen eye for detail, strong problem-solving skills, and excellent Excel abilities.

Responsibilities

Wholesale & Order Management

Create packing lists and invoices for wholesale orders, and troubleshoot problems as they arise to ensure accurate fulfillment and timely deliveries.
Track and update order statuses, ensuring all wholesale partners receive timely communication.

Warehouse & Logistics Coordination

Act as the main point of contact between Janji and our third-party logistics (3PL) warehouse to ensure on-time delivery to customers
Collaborate with our 3PL to organize inventory checks and update our inventory management system
Identify and resolve shipping or fulfillment issues to maintain smooth operations.

Factory & Supply Chain Support

Act as the primary point of contact for shipping carriers and customs
Assist in arranging and monitoring inbound product shipments

Direct to Consumer Site Support

Support launch of new products and collections on the Janji website through our e-commerce platform
Manage our returns platform and associated processes
Work with our sales and customer service teams to correct order discrepancies and manage order modifications.

Who You Are

Detail-Oriented: You catch errors before they become problems and thrive on getting things right.
Problem-Solver: You take initiative to resolve issues efficiently and creatively.
Strong Communicator: You’re clear, professional, and proactive when working with internal teams, warehouses, and suppliers.
Excel Expert: You know your way around Pivot Tables and complex formulas (vlookup, index, match, etc.) to manage data effectively.
Adaptable: You’re comfortable working with global teams and adjusting to shifting priorities.

Requirements

1-3 years in an operations, logistics, or supply chain role (preferred but not required).
Must be available to work East Coast (EST) hours, regardless of location.
Experience in managing invoices for wholesale orders.
Order management and customer service experience.
Good communication skills.